Skip to main content
damorgenstern
damorgenstern
Participant
May 18, 2026 10:48 PM UTC
Question

Any way to recover an apparently corrupted inddl file?

I used incopy online to share a document for editing of the content. I'm now stuck because although text changes were apparently made by the other party, the linked (in creative cloud) inddl file will not open in InDesign (spinning beachball of death) and opening the link to the file online (incopy online) shows only the first page and non-editable text. Any suggestions how to recover the situation?

    2 replies

    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    May 19, 2026 7:02 AM UTC

    Not really sure how to fix this one but there’s an email address at the bottom of this article
    https://helpx.adobe.com/ie/indesign/kb/troubleshoot-file-issues.html

     

    Might be helpful

    https://helpx.adobe.com/incopy/kb/troubleshoot-corrupt-incopy-documents.html

     

    Another email address located here
     

     

    More here

    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/35387659-crash-in-incopy-corrupts-indesign-file

     

     

    Translate
    leo.r
    Community Expert
    leo.rCommunity Expert
    Community Expert
    May 18, 2026 10:56 PM UTC

    the linked (in creative cloud) inddl file

     

    I’m not an InCopy expert, but can you retrieve an earlier version of the file like you can for InDesign cloud documents?

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices