Skip to main content
S
Samantha21851063x1n9
Participant
November 21, 2021
Answered

Aobbe Indesign 2022 crashes on launch in Mac OS Monterey

  • November 21, 2021
  • 4 replies
  • 12604 views

I have tried many different things to solve this problem that I have found in threads in this community. I tired to go back to 2021 version but it still crashes on launch. Please help if possible. See below for the crash report.

    Correct answer Anshul_Saini

    Dear Anshul

    I followed all recommendations. It worked once only. I got the message attached then pressed ok and Indesign opened. It was amazing. I manged to create and save a file. I then quit Indesign to see if it would reopen but it wouldnt open again. It just crashes on opening. See attachment below and report. Hope you can advise. It felt so close.


    Thanks for trying the steps, @Samantha21851063x1n9. It seems like there are old startup script files interfering with the app. I would suggest a clean installation of the whole Creative Cloud. Here are the steps to clean install Adobe Creative Cloud & its apps:

    1. First, follow the steps mentioned in this help article Adobe Creative Cloud Cleaner Tool.

    2. (Clear user library) Shift + CMD+ G [Go to Folder]~/Library
       - Delete folder:~/Library/Application Support/Adobe & any com.adobe files in the Application Support folder
       - Delete folder: ~/Library/Caches/Adobe & any com.adobe.plist files in Caches folder
      - Delete folder: ~/Library/Preferences/Adobe & any com.adobe.plist files in the Preferences folder

    3. (Clear system library) Shift + CMD+ G [Go to Folder] /Library
       - Delete folder: /Library/Application Support/Adobe & any com.adobe files in Application Support folder
       - Delete folder: ~/Library/Caches/Adobe & any com.adobe.plist files in Caches folder
       - Delete folder: ~/Library/Preferences/Adobe & any com.adobe.plist files in Preferences folder

     

    Note: By doing this, all the preferences, files, third-party plugins, any older version (Like CS5, CS6, InDesign 2020, or any other app such as Photoshop, Illustrator Bridge will be removed).

     

    Let us know if it helps. I will be looking forward to your response.

     

    Regards,

    Anshul Saini

    4 replies

    S
    Stefan25909395bka0
    Participant
    September 1, 2022

    Hey there, i'm having the same kind of issue with indesign. It crashed every time i open it (still on the loading screen). I run on MBP 2021 16" / Montery 12.5.1 / M1 / 16GB.

     

    I tried:

    – Updating Indesign

    – Deleting & Reinstalling 

    – Renaming CEP & UXP Folder

    – and finally using the cloud cleaner tool, erasing everything from the library & reinstalling CC

    so basically everything that was mentioned in this thread. Nothing helped...

     

    What can i do? Attached you'll find my latest crash report

    A
    aspeck
    Participant
    September 20, 2022

    I tried everything on the community posts about this issue and nothing worked. Until I realized we updated our security software, Trend Micro Security Agent. I found on the Adobe post about issues with InDesign 17.0 and Trend. https://helpx.adobe.com/indesign/kb/known-issues.html

    The Workaround: If you are using Trend Micro Antivirus software, update it to version 17.0 or above. If the issue persists, add InDesign to the exception list in application settings. 

    So far everything is working just fine and I'm using InDesign 2022. 

    A
    aspeck
    Participant
    September 20, 2022

    Correction - update InDesign to 17.0 or higher. Adding InDesign to the exception list is what worked. 

    X
    xiomara0101
    Participant
    May 18, 2022

    PublicLib.dylib

    E
    edu.castri
    Participant
    January 10, 2022

    I have a similar crash, but not at the beginning, but in the middle of the work.
    I've tried everything, uninstall, reinstall, reset preferences, adobe cleaner, etc.

    -------------------------------------
    Translated Report (Full Report Below)
    -------------------------------------

    Process: Adobe InDesign 2022 [90255]
    Path: /Applications/Adobe InDesign 2022/Adobe InDesign 2022.app/Contents/MacOS/Adobe InDesign 2022
    Identifier: com.adobe.InDesign
    Version: 17.0.1.105 (17010)
    Code Type: ARM-64 (Native)
    Parent Process: launchd [1]
    User ID: 501

    Date/Time: 2022-01-10 15:29:29.3989 -0300
    OS Version: macOS 12.1 (21C52)
    Report Version: 12
    Anonymous UUID: 3F7053B5-D09F-4745-958A-32DD92F004E8

    Sleep/Wake UUID: 1DF6445F-9FF3-4754-B178-C64412531C21

    Time Awake Since Boot: 230000 seconds
    Time Since Wake: 4479 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    Exception Codes: 0x0000000000000001, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
    Terminating Process: exc handler [90255]

    VM Region Info: 0 is not in any region. Bytes before following region: 4338188288
    REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
    UNUSED SPACE AT START
    --->
    __TEXT 102938000-102940000 [ 32K] r-x/r-x SM=COW ...InDesign 2022

     

      P
      PW229122007edu
      Participant
      January 31, 2022

      I am in the same boat, I tried over 10 times using all the different uninstall / delete preferences / reinstall, clean caches, delete services etc.... I will be asking for a refund next. Its a shame as I was using the 2021 version as a trial and decided to get the app last week.

       

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        January 31, 2022

        Hi All,

         

        We are sorry about the crashing! I know that's really frustrating. I will request you to please share a few more details like:

        • Does the crash happen randomly or while opening/ working on a specific file?
        • Where are your files & links saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
        • Submit the crash report by following the steps suggested here (https://helpx.adobe.com/be_en/indesign/kb/submit-crash-reports.html).
          While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

         

        Also, you may try the steps suggested in this community post (https://community.adobe.com/t5/indesign-discussions/advanced-troubleshooting-for-launch-issues/td-p/...) and help article (https://helpx.adobe.com/indesign/kb/crash-on-launch.html).

         

        Kindly update the discussion if you still need assistance with it. We'd be happy to help.

         

        Thanks & Regards,

        Anshul Saini

        Mike Witherell
        Community Expert
        Mike WitherellCommunity Expert
        Community Expert
        November 22, 2021

        https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/td-p/11990234

        Mike Witherell
        S
        Samantha21851063x1n9Author
        Participant
        December 1, 2021

        Thank you Mike. Unfortunately, none of these troubleshooting tips worked for me.

         

        I am on Monterey with Retina 5K, 27-inch, 2017 16 GB 2400 MHz DDR4

         

        Adobe Indesign 2022, 2021 keeps crashing on start up. Doesnt matter what file, idml or ind. I have tried everything - uninstall, reinstall, delete preferences, clean my mac, delete plug ins, adobe clearner, ALL adobe trouble shooting tips above, installed earlier versions, 16.1, 17 but no difference. Crash report is attached. Ive sent it over 100 times to adobe but no response. Im paying for a produce I cant use. Please help.

         

         

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices