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Inspiring
Sep 28, 2026 3:20 PM UTC
Question

App freezes everytime I want to replace/overwrite an PDF...

App freezes every time I want to replace/overwrite a PDF…

    4 replies

    Bill Silbert
    Community Expert
    Community Expert
    Sep 28, 2026 5:29 PM UTC

    Does the same thing happen if you try and import a different file type such as a jpg, png or psd?

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    Monika Gause
    Community Expert
    Community Expert
    Sep 28, 2026 5:19 PM UTC

    Does this happen when you export a PDF?

    If so: please tell us your system.

    And: where is the PDF located?

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    Anubhav M
    Community Manager
    Community Manager
    Sep 28, 2026 3:39 PM UTC

    Hello ​@wnwka 

     

    I’m sorry to hear about your experience. In addition to what Leo asked, please check if this happens with files stored in a specific folder location (internal/external/network drive or a cloud-synced folder like Google Drive/Dropbox/etc.), so we can better assist you.

     

    Looking forward to hearing from you.
    Anubhav

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    leo.r
    Community Expert
    Community Expert
    Sep 28, 2026 3:29 PM UTC

    What are your versions of InDesign and the operating system? Are you talking about PDFs placed in InDesign? There were, actually, recently several reports where users reported that updating/replacing placed PDFs took too long or caused other problems.

    For starters, make sure Generative AI options are disabled in Preferences.

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