Inspiring

Question

Application error 0xc0000142

Forum|Forum|9 months ago
November 17, 2025
9 replies
5506 views

Can anyone explain to me why every single time there is an update to InDesign or Bridge on my machine, i immediately get the Application error 0xc0000142 unable to start correctly?

I know that simply repairing Visual C++ Redistributable will fix the issue, but in my instance, that is an admin task that we are not able to accomplish without getting our IT Helpdesk involved.

So basically everytime I update, I am dead in the water until my helpdesk team can get on it.

It is just silly. And yes, we have uninstalled and reinstalled both the Adobe programs and the latest C++ packages.

What is the deal and how to correct this?

D

dina_3642

Participant

The problem is deteriorating for staff at our college. In Design will not load at all without any error messages subsequent to new windows updates and arbitrarily throughout the month without new updates. I am the help desk technician assigned to resolving this for our staff. I have un-installed all outdated versions of the Microsoft C ++ Redistributable program; thus, isolating to the x64 version that was initially causing a memory reference. I have un-installed/ re-installed In Design on multiple occasions and completely un-installed / re-installed all other apps and Creative Cloud, but the problem persists. Adobe needs to develop a patch fix for this issue. It is not PC related as adding more ram, performing a format/re-install, or reinstalling the program does not fix the issue. Additionally, the problem has worsened as In Design will simply not open. I have also noticed the other apps such as Photoshop and Illustrator are not affected. The problem is isolated to In Design. Please Adobe!!! Fix this issue. I am spending hours going back and forth struggling to fix the issue on a recurring temporary basis.

J

jaminv3651986822300255

Participant

As Creative Director at our college, I concur. Except I’ve been getting it with all Adobe products.

Peter Spier

Community Expert

Years ago I taught at a community college, and there was some rather sophisticated software installed that reverted all computers to a pre-set condition every night. While this might not be your issue, I think it would be worth investigating whether any installed security software might be interacting with the Adobe programs.

Mike Witherell

Community Expert

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/td-p/11990234

Look for reading about level 4 nuclear option reset coupled together with the CC App cleaner scrubbing the machine clean.

Mike Witherell

Parksite KarlAuthor

Inspiring

Thanks @Mike Witherell . I will definitely check it out.

Abhishek Rao

Community Manager

Hello @Parksite Karl,

I sincerely apologize for the issues you've encountered with the update. This should not interfere with your workflow in this manner. Please follow the recommendations given in this related thread and let me know if they assist you: https://adobe.ly/49XBF8C

After you have tried it, feel free to update me here, so I can further investigate.

I look forward to your feedback.

Abhishek

Parksite KarlAuthor

Inspiring

Hi @Abhishek Rao Appreciate the reply.

Yes, your procedure is how we fix it. This has happened to me ever since I tried a Beta version of Photoshop 12 months ago. My problem is that I need Admin rights to repair those files. So everytime I get an Adobe update, IT needs to get involved because we have to repair the files again. And until they can do it, the update renders me not being able to work. Its really silly. I am trying to figure out WHY they need to be repaired everytime I get an update.

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