Beta InCopy Loading Issues

Forum|Forum|2 hours ago
June 22, 2026
3 replies
2 views

We’re trying to integrate the Beta version of InCopy into a process. As we test it out with different users, we noticed that some of the users are unable to open the files while others have no issues opening them. Everyone is using Chrome and there doesn’t seem to be any rhyme or reason as to why it doesn’t work. Any tips on getting files open for all users?

savanah.carlinAuthor

Participant

Hi @Anubhav M

One of the users confirmed that she didn’t have any plug ins and Chrome is up-to-date. I’m working to get an a brief video of it. With that information, is there anything we can do on our end?

BobLevine

Community Expert

Have you considered a traditional InCopy workflow?

savanah.carlinAuthor

Participant

That’ll be our next approach if the Beta version won’t load for all of our necessary stakeholders.

Anubhav M

Community Manager

Hello @savanah.carlin

Thanks for reaching out. Would you mind confirming whether all of your users are using an up-to-date version of Chrome and whether they don’t have any interfering plugins?
If the problem persists, share a brief screen recording so I can look into it further with the team.

Looking forward to hearing from you.
Anubhav

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