Skip to main content
P
PizzaPasta
Inspiring
January 6, 2026
Answered

Betreff: InDesign stürzt beim Öffnen auf MacBook Pro (Version 15.6) immer ab

  • January 6, 2026
  • 2 replies
  • 171 views

Guten Tag

Seit gestern, 5. Januar 2026, kann ich InDesign nicht mehr öffnen.

Kurz nach dem Start stürzt die App ab.

Fehlermeldungen habe ich an Adobe geschickt - keine Antwort.

Kann mir jemand in der Community helfen? - Ich wäre sehr dankbar, denn ich muss ein Projekt fertigstellen.

PizzaPasta

    Correct answer PizzaPasta
    Thanks a lot, Anubhav.
    I will do that tomorrow, when I am back in the office.

    PizzaPasta

    Auf Vorschlag von Anubhav hatte ich eine Remote-Sitzung mit einem Experten für InDesign.

    Das Problem ist jetzt gelöst.

    Was er gemacht hat: In "Library" hat er alle Cache-Dateien gelöscht und InDesign neu installiert.

    Ganz grosses Dankeschön!

    Weil ich ganz neu bin in der Mac-Welt, hatte ich nicht den Mut zu dieser Aktion, die in den Lösungsvorschlägen auch zu finden war.

    2 replies

    leo.r
    Community Expert
    leo.rCommunity Expert
    Community Expert
    January 6, 2026

    In addition to other suggestions, make sure to update to the latest version of Sequoia (I think it's 15.7 or 15.8).

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    January 6, 2026

    Hi @PizzaPasta,

     

    I was able to locate the crash report submitted from your machine and I can see that you are currently on InDesign version 20.5. Could you please try updating to the latest available version(21.1) and let me know how it goes after the update?

    In parallel, I will check this with the product team and keep you posted with any updates from their side.

    In the meantime, please try signing out of the Creative Cloud desktop app, then sign back in and relaunch InDesign. After that, I'd recommend clearing the font cache and validating your fonts by following the steps shared here:
    https://adobe.ly/4q9dw4j

    Also, please try the troubleshooting steps mentioned in this help article and share an update on the results:
    https://adobe.ly/4qapkDu

     

    Looking forward to your update so we can take this further.

    Abhishek

    P
    PizzaPastaAuthor
    Inspiring
    January 7, 2026
    Hi Abhishek

    Thanks for your answer - it still doesn’t work.

    What I did:
    I uninstalled all Apps of Adobe (InDesign, Dreamweaver, Photoshop, Acrobat) and Creative Cloud.
    I updated Mac OS. Now it is Sequoia 15.7.3
    I reinstalled Creative Cloud
    Then I reinstalled InDesign 21.1
    Hopefully I opened the app - it crashed again!
    I sent the report to Adobe - perhaps you can see some other problems.

    I also tried to validate the fonts as explained in the link about the font cache - it doesn’t work as explained.

    I am looking forward to your next proposals

    PizzaPasta
    leo.r
    Community Expert
    leo.rCommunity Expert
    Community Expert
    January 7, 2026
    quote

    By @PizzaPasta

     

    Try these general troubleshooting steps (you might have already done some of them):

    https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

     

    Also, try to create a new admin account in System Settings > Users & Groups and work from there, will it make a difference?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices