Skip to main content
Participant
June 20, 2019
Answered

Black BOX

  • June 20, 2019
  • 3 replies
  • 1641 views

Please help me. This black box keeps appearing everytime I drop a photo on the document. Once it pops up it doesn't go away. it stays fixed.

How can I turn it off or fix it?

    This topic has been closed for replies.
    Correct answer Steve Werner

    What version of InDesign are you using (exact version - choose About InDesign to see)?

    Have you tried pressing  the Esc (Escape) key on your keyboard.

    If that doesn't work try restoring your InDesign preferences:

    Set preferences in Adobe InDesign

    3 replies

    Participant
    June 20, 2019

    Hi Steve,

    I did a second try on the restoring preferences and It seemed to work. Thank you very much for your help.

    Barb Binder
    Community Expert
    Community Expert
    June 20, 2019

    Hi Jorge:

    There are various levels of rebuilding preferences and cache files. Which one or ones did you try?

    https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

    ~Barb

    ~Barb at Rocky Mountain Training
    Steve Werner
    Community Expert
    Steve WernerCommunity ExpertCorrect answer
    Community Expert
    June 20, 2019

    What version of InDesign are you using (exact version - choose About InDesign to see)?

    Have you tried pressing  the Esc (Escape) key on your keyboard.

    If that doesn't work try restoring your InDesign preferences:

    Set preferences in Adobe InDesign

    Participant
    June 20, 2019

    Thank you Steve, but I have tried pressing scape and restoring preferences.

    No use.