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Participant
June 19, 2017
Answered

Blue spinning wheel every time I cursor over the menu and tools in InDesign

  • June 19, 2017
  • 3 replies
  • 1916 views

When I updated to InDesign CC 2017 every time I start up the windows blue processing wheel spins endlessly when I hover over the menus. I can make minor edits to the file But as soon as I use the main menu I get the flickering spinning wheel. I think it is linked to the creative cloud libraries.

Has as anyone else had this issue

thanks!

    This topic has been closed for replies.
    Correct answer SanyamTalwar

    Can you please provide the following information to help me investigate the issue

    • OS
    • System configuration
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue?
    • Is the issue related to a specific document? If Yes, Can you please provide the document?
    • Is the file located on network location? If Yes, Is the issue reproducible if you open the document locally?

    Please send the files/assets to santalwa@adobe.com

    Regards

    Sanyam Talwar

    3 replies

    SanyamTalwar
    SanyamTalwarCorrect answer
    Participating Frequently
    June 22, 2017

    Can you please provide the following information to help me investigate the issue

    • OS
    • System configuration
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue?
    • Is the issue related to a specific document? If Yes, Can you please provide the document?
    • Is the file located on network location? If Yes, Is the issue reproducible if you open the document locally?

    Please send the files/assets to santalwa@adobe.com

    Regards

    Sanyam Talwar

    Sheena Kaul
    Legend
    June 19, 2017

    Moving to InDesign

    kglad
    Community Expert
    Community Expert
    June 19, 2017

    reset your preferences -   https://forums.adobe.com/thread/526990

    Participant
    June 19, 2017

    Thanks, I tried that, no luck.

    kglad
    Community Expert
    Community Expert
    June 19, 2017

    did you successfully reset your preferences?