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chrisretel
Participant
March 5, 2026
Question

bonjour, j'ai un fichier qui ne veut plus s'ouvrir, message d'erreur grave. Ce fichier semble corrompu. comment puis-je récupérer mon fichier?

  • March 5, 2026
  • 2 replies
  • 21 views

Le fichier est un livre d’art. Il ne s’ouvre plus avec message d’erreur grave. indesign se ferme lorsque je coche ok. Je voudrais récupérer tout ou une ancienne version. comment dois-je procéder?

    2 replies

    Abhishek Rao
    Community Manager
    Community Manager
    March 6, 2026

    Hi ​@chrisretel

     

    I’m sorry to hear about the trouble opening your file. As suggested by the expert, please try checking the earlier versions of your cloud document through the Creative Cloud web view and see if you’re able to restore a previous version. This guide will explain the steps to access and manage earlier versions: https://helpx.adobe.com/indesign/using/view-manage-versions.html

    Also, could you please share a screenshot of the error message you see when trying to open the file? Additionally, please confirm if you see the Adobe Crash Reporter dialog when InDesign closes. If it appears, kindly submit the crash report so the logs can reach the team for investigation. Ref: https://helpx.adobe.com/indesign/kb/submit-crash-reports.html

     

    Please let me know how it goes. Looking forward to hearing back. 

    Abhishek

     

     

    leo.r
    Community Expert
    Community Expert
    March 5, 2026

    What are your InDesign and operating system versions? You can recover an earlier version via your incremental backup system (which, hopefully, you are running). If your files are on a cloud service such as Dropbox or Google Drive, then they provide their own built-in backup system.

    chrisretel
    Participant
    March 5, 2026

    Indesign 2026 sur mac. stocké sur le cloud adobe. Je suis débutante et je ne connais pas la sauvegarde incrémentielle… dsl. 

    leo.r
    Community Expert
    Community Expert
    March 5, 2026

    What’s your exact InDesign version? (Update to the latest one if it’s not updated.) And what’s your operating system version?

     

    Stored on Adobe Cloud.

     

    Does it mean that it’s a ‘cloud document’, that is an .inddc file? If so, then you can try to recover an earlier version: select your file in the Creative Cloud app > “Open on web” menu (from the three dots). There you can file the Timeline option which should hold earlier file versions.