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meme_queme
Participant
April 27, 2026
Question

Bought CC pro but still only have access to trial InDesign

  • April 27, 2026
  • 1 reply
  • 20 views

I subscribed to Creative Cloud Pro at 9:20PM last night. Upon completion of my purchase I downloaded and opened InDesign. For the next 3.5 hours, I continuously waited, signed in and out of my account, uninstalled and reinstalled the app, and restarted my computer waiting for Adobe to give me full access to ID. As of the time I’m writing this, nearly 1PM the next day, I still do not have full access. Also, opening and closing the app is a pain. It doesn’t open when I press the ‘open’ button in the CC desktop app. I downloaded PS and AI and I have full access, no problems. I’ve done everything that Google has told me to do but nothing is working.

    1 reply

    Abhishek Rao
    Community Manager
    Community Manager
    April 27, 2026

    Hi @meme_queme,


    Thanks for reaching out and sorry to hear that you experience this. Could you please try the steps shared in this Adobe helpx article and the similar community threads below, as they address cases where apps continue to show trial even after purchase:
    https://adobe.ly/4uf0BiV
    https://adobe.ly/4mZVVLw
    https://adobe.ly/48Wot2s

    Also, just to confirm, are you signed into the same Adobe account that was used to purchase the subscription, and do you see the plan listed under your account details?


    Let me know how it goes after trying these, and I’ll be happy to take this further with you.

    Abhishek