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Mohammad Nasir
Mohammad Nasir
Known Participant
March 21, 2017
Question

​Can anyone help me understand few issues i am facing while working on publish online option of Indesign.

  • March 21, 2017
  • 9 replies
  • 1915 views

​Can anyone help me understand few issues i am facing while working on publish online option of Indesign.

    This topic has been closed for replies.

    9 replies

    D
    david-sashmedia
    Inspiring
    June 27, 2017

    i also use ONLY mp3 and mp4's in my document and don't use SWF.

    And sorry Mohammad...just to let you no I have not heard one word from Adobe on this issue.

    David

    Mohammad Nasir
    Mohammad NasirAuthor
    Known Participant
    June 21, 2017

    Hi David

    did u find the solution

    D
    david-sashmedia
    Inspiring
    June 22, 2017

    NOOOOOOOOOOOOOPEEEEEEEEEEEEEE.

    I even reported the bug and I have not heard a peep.

    Not here or contacted in anyway.

    Seems like no one is listening.

    Wish we both had an answer. People keep asking me why no sound on my publication on the ipads and mobile devices.

    Sorry Mohammad

    D
    david-sashmedia
    Inspiring
    June 20, 2017

    Can anyone from the Support Team for the Online Publishing in Indesign help with the issue of no sound in our published documents on MOBILE devices.

    Everything works fine on desktops and laptops.

    Thanks

    David B

    Mohammad Nasir
    Mohammad NasirAuthor
    Known Participant
    March 29, 2017

    Hi all

    Any update regarding my issue

    D
    david-sashmedia
    Inspiring
    June 9, 2017

    HI Mohammad,

    I have looked for answers myself and I can't find any.

    I am new to the indesign online publish feature.

    Have the latest version of cc 2017 programs, run on windows 7.

    My document has sound (Mp3 Files) and they work perfectly on desktops and laptops, but NO SOUND on an mobile device.

    I reported the bug and still heard heard nothing.

    Does anyone have any answers? AM I missing a setting?

    Should a new thread be started?

    Help appreciated.

    Thanks

    David

    Mohammad Nasir
    Mohammad NasirAuthor
    Known Participant
    March 24, 2017

    I think I am not able to describe my issue properly.

    Lets try again to explain my problem. just forget swf file format for the time being.

    I have published a doc online using InDesign CC and this document contains only one JPG file and text (no swf file there), this online doc working perfectly on computers, whoever receive the link is able to see this published online document on his/her computer with everything such as links, animations, sounds etc working perfectly.

    Now the problem: When I try to visit the same published online document on cell phone everything works but only sound do not play.

    I just wants this document to run on mobile phones smoothly as it is running on computers.

    Hope I have successfully explained my problem..

    Mohammad Nasir
    Mohammad NasirAuthor
    Known Participant
    March 24, 2017

    Hi Laubender

    I have published online following two documents

    With sound

    https://indd.adobe.com/view/ae756550-4600-4158-8568-0d2f5f46f4b9

    Without sound

    https://indd.adobe.com/view/6240c03a-368a-4c2e-8790-6a4dfe694117

    These two are same and only difference is one contains sound while the other is without sound.

    These are working fine on computers but the only problem is when I visit the link containing sound on cell phone or iPad there is no sound and only animations appear.

    Same as when I export this InDesign file containing sound as SWF file all animation stops which appears after sound.

    Your help in this regard will be highly appreciated.

    I can provide you the working InDesign files if you wants.

    Waiting anxiously for your reply

    Thanks and regards

    rob day
    Community Expert
    rob dayCommunity Expert
    Community Expert
    March 24, 2017

    You can not use any SWF asset and expect it to play on mobile devices. Looks like you are using a .swf file named ZeroClipboard.swf

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    March 24, 2017

    Hi Rob,

    I'm not sure about what you said.

    I blocked Flash from my desktop browser (Firefox) and can hear the sound.

    Here a codeview from Firefox Firebug:

    I think the sound should play also on a mobile device. Cannot test right now.

    Regards,
    Uwe

    Mohammad Nasir
    Mohammad NasirAuthor
    Known Participant
    March 23, 2017

    Hi Laubender

    Thanks for your reply.

    I will provide you the link to my published online project and all the supporting files on weekend.

    Thanks and regards

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    March 21, 2017

    This FAQ might give you a start:

    Publish Online FAQ

    If that doesn't help, ask us your specific questions.

    Mohammad Nasir
    Mohammad NasirAuthor
    Known Participant
    March 21, 2017

    When I create an Indesign document with animation, interactivity, sound etc and publish it online its work fine in browser but the same file when I convert it into swf and if there is sound too animation stops. But if i remove sound and convert it into swf all the links and animation work.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    March 21, 2017

    SWF is an obsolete format so don't use it unless you have a very specific reason for using it. Try FXL ePub instead or the in5 plugin: Ajar Productions: in5 - Home

    Sheena Kaul
    Sheena Kaul
    Legend
    March 21, 2017

    Moving to InDesign​

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