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LodyKoks
Participant
July 31, 2023
Question

Can not overwright exiting indesign document on NAS

  • July 31, 2023
  • 1 reply
  • 223 views

hi there,

I cannot overwrite existing indesign files on my nas.

I've been trying to solve this problem for several weeks now, I've called in various support lines such as adobe, microsoft and a local IT company, but to no avail.

 

The problem started after I reformatted my PC and reinstalled all software packages. I immediately updated my Indesign package to the latest version. From that moment on when I open older files on my nas I can no longer overwrite them and I get an error message that I don't have the right ones or that the file is damaged.

 

After this message, that file can no longer be opened and it indicates in properties/security that I do not have read permission.

 

New indesign documents do not have this problem. Even if I first copy the old files to my desktop, I can overwrite them and then put them back on the nas. Then it also works on the nas. Now it's about a lot of documents that I hope it can be solved differently.... so far no one knows

 

Thanks,

 

Lody

This topic has been closed for replies.

1 reply

Randy Hagan
Community Expert
Randy HaganCommunity Expert
Community Expert
July 31, 2023

A few immediate questions:

 

What version of InDesign were you using before you reformatted and reinstalled all your software, updating to the latest version of InDesign?

 

Are you trying to work on the InDesign files stored on your NAS directly? Or are you copying/moving them over to your local system drive, then copying/moving them back to your NAS when you're done? And if you are working on the files directly from your NAS resources, does moving a given InDesign file from your NAS to your local drive, then opening it from your system's local drive get you the same result?

 

It sounds like you've changed multiple variables in your setup (NAS storage, new version of InDesign, new install of applications and perhaps a new version of the computer's operating system) at the same time, and now you're having problems. Answering the questions above will help you isolate where you may be having those problems, and letting us know those answers will help us get you past those problems and up and running smoothly once again.

 

Hope this helps,

 

Randy

L
LodyKoksAuthor
Participant
July 31, 2023

Randy,

- The old version is 17.1

- I am working for many years now directly from the NAS, if I copy the indesign file on my desktop, then its works fine.

- Exactly, that is what I am thinking to… but I only changed the pc environment not the NAS

 

Hope to hear from you again

 

Lody

Randy Hagan
Community Expert
Randy HaganCommunity Expert
Community Expert
July 31, 2023

The second answer is the telling one, though it still leads to a few avenues to go down before we come down to a final solution.

 

On the LAN/WAN side: does your network use DHCP device addressing, or is every device set for static IP addressing? The underlying concern here is: since DHCP, or dynamic host configuration, is the default configuration for both Windows and Mac systems, may have scrambled connections through your network with a change in your system's IP address. Different addresses, or different network addressing schemes, could explain why you used to have no problems working off your NAS before but you universally do now. A different IP address could still connect to the network, and your NAS, but with a different IP address that your system and NAS can't reconcile when you connect to InDesign documents (and all its associated linked files and fonts) through your network.

 

On the InDesign side: when you open an InDesign file, you create a .tmp, or temporary, working file on your system. InDesign's .tmp files are often at the root of many networking evils in production systems. Even simple, one-person LANs that may hook up nothing more than one system, one NAS device and maybe one printer.

 

Try this:

  • Shut down InDesign
  • Search your system to find any and all .tmp suffixed files
  • Delete them all – it's the only way to be sure

Now go back to open one of your trouble files directly from your NAS.

 

Does it open just fine now? If not, we're addressing more basic networking issues here.

 

If it does open, change just one thing. My usual test is to use the rectangle tool to draw one on the first page of the document, then delete it. Although the resulting content won't be any different, as far as InDesign is concerned, you've just "changed" the file. Now you can save it ... and close it. Close InDesign, re-open the program, and try to open the file a second time. If the problems re-appear, we're likely dealing with .tmp file issues.

 

Please let us know the results of this test. I may be a bit slower responding to you, because I have to run to a client's office for work. But with the results of this test I, or any number of other sharp people here, can help you sleuth the problem and come up with something that'll work for you from there.

 

Randy

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