Can't access InDesign despite active CC Pro plan

Forum|Forum|3 months ago
November 2, 2025
3 replies
148 views

Not just InDesign but any Adobe product really.

Shows me the option to free trial or purchase, and to add insult to injury it reminds me that I already have access to the app when I try to navigate through those options despite....not being able to access them.

Only posting here because apparently Adobe support (phone and web) doesn't work weekends...so here's my last ditch effort on seeing if anyone else has the same issue.

Activation billing and install

BobLevine

Community Expert

Free trial until Oct 1, 2026? There are no one year trials something is wonky. Did you provide a credit card for billing?

A

Anubhav M

Community Manager

Hello @Luella_Lu9116,

I have sent you a DM. Kindly check.

Anubhav

E

Eugene Tyson

Community Expert

Sounds like a licensing sync issue on Adobe’s end rather than anything local. Since you’ve already tried another device, it’s likely your account entitlement isn’t being recognised properly.

Try signing out of all devices via your Adobe account page, then log back in fresh on one device.

If that doesn’t help, clear the Creative Cloud cache

Clear Creative Cloud cache:

Windows:
C:\Users\<yourname>\AppData\Local\Adobe\OOBE rename the folder to OOBE_old.
macOS:
~/Library/Application Support/Adobe/OOBE rename to OOBE_old.
Then relaunch Creative Cloud and sign in again.

or reinstall the CC desktop app using Adobe’s Cleaner Tool.

Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

If others are seeing this too, it might be a temporary server issue.

You could always hit the Free Trial and work on that until the issue is resolved - I think it gives you 7 days full access - and this should be enough time to resolve.