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Participant
Nov 10, 2026 8:54 PM UTC
Question

Can't access Library without re-starting

When I open InDesign my creative cloud library works just fine. Once in the program for a short time, the library gets frozen and I can no longer access it. I have to re-start the program to fix the issue. This happens to all 4 people on my team, daily. 

    2 replies

    Abhishek Rao
    Community Manager
    Community Manager
    Nov 13, 2026 2:10 PM UTC

    Hi ​@Dynamic_Oceane3e4,

     

    Sorry to hear that the Creative Cloud Libraries panel keeps freezing, especially since it's affecting all four members of your team daily.

    Adding to Bill's question, could you please confirm the exact InDesign version and operating system used by each team member? Also, does the issue occur with the same shared library, or with different libraries?

    Could you please try turning off Window > Application Frame and update if that helps.

    You could also try refreshing the Creative Cloud background processes. Close all Adobe applications, open the Creative Cloud desktop app, and press Command + Option + R (macOS) or Ctrl + Alt + R (Windows). Then reopen InDesign and check whether the issue persists.

    Reference: Adobe — Troubleshoot Creative Cloud Libraries access issues.

    If the issue continues, could you please share a short screen recording showing when the Libraries panel freezes, and confirm whether the same behavior occurs in Photoshop or Illustrator?

    Thanks for your patience and cooperation!

    Abhishek

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    Bill Silbert
    Community Expert
    Community Expert
    Nov 11, 2026 1:19 AM UTC

    What exact version of InDesign and what operating system are you using? Are all 4 people on your team using the same versions as yours?

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