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Answered

Can't change my PDF Export settings

Forum|Forum|10 years ago
February 10, 2016
7 replies
12597 views

I'm working in InDesign CC and I am trying to export a high quality PDF, but it is not letting me change; compatibility, or standard to a high-quality setting. It actually won't let me change anything in the menu that has a drop down. Any suggestions/ideas? Everything is up-to-date.

This topic has been closed for replies.

Correct answer tammyfatfish

I had this same problem and I accidentally came up with a solution that worked for me, and it's really simple.

Try clicking and holding the drop-down menu and dragging the mouse to the item you want to select then let go of the mouse button.

I usually click on a drop down menu and then click again on the item I want to select. This normally works, however, in this case there seems to be a glitch that doesn't let you do that.

I hope this makes sense and helps someone out there!

L

leonorp93515062

Participant

@tammyfatfish this really helped me. Thanks!

Bevi Chagnon - PubCom.com

Legend

@michicurrier and everyone.

I've had this problem on our Mac workstations, but never on our Windows workstations. Doesn't matter whether we're using external mice or built-in trackpads.

Has anyone verified whether it's a Mac-only glitch?

Can you chime in here what platform you used when it happened?

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |

P

paulc86699628

Participating Frequently

On a Mac for me.

stadler_cj

Participant

Thanks! I had this same problem. I could change settings yesterday, but not today. Turned out I was using the mouse pad on the mac, and now I'm using a mac external mouse. This works, and it explains everything! Thanks.

tammyfatfishCorrect answer

Participant

I had this same problem and I accidentally came up with a solution that worked for me, and it's really simple.

Try clicking and holding the drop-down menu and dragging the mouse to the item you want to select then let go of the mouse button.

I usually click on a drop down menu and then click again on the item I want to select. This normally works, however, in this case there seems to be a glitch that doesn't let you do that.

I hope this makes sense and helps someone out there!

G

gwilymc55620308

Participant

YES! That works!!!

boomer_sk

Participant

I'm experiencing the same issue. Resetting preferences or just relaunching ID is only a temporary fix, the issue returns when ID is open for a while.

D

davido97902634

Participant

Since @Simulacrum reported having this problem more recently than the original post, I'll go ahead and leave this here. Maybe it will help other people searching for answers as well.

I just encountered the same bug here. None of the drop-down menus in my Export dialog were accepting any changes. The solution that worked for me was to reset InDesign's preferences.

In CC, you can do this by quitting the application and then relaunching it while QUICKLY pressing control + command + shift + option all at once. If you press all four keys as soon as InDesign begins to launch, you should see a dialog box saying "Startup Alert: Delete InDesign Preference files?" Click "Yes," and you'll hopefully have an InDesign that behaves correctly. Good luck.

P.S. You do have to be very quick on the draw. If you don't get the dialog box, just quit and try again.

Mike Witherell

Community Expert

I, for one, would like to see Adobe change away from this 3- or 4-key reset click. It should be simplified to some sort of reset button in preferences, maybe. Don't know why, but on some computers, I have had to try to reset with this keyboard shortcut, and I have tried over and over again, while InDesign doesn't see the reset shortcut, and I wait for it to load and shut down over and over. I wish there was just simply a button to click in preferences when I want to blow prefs!

Mike Witherell