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rontiara
rontiara
Inspiring
January 14, 2018
Answered

Can't delete document from Publish Online

  • January 14, 2018
  • 4 replies
  • 7593 views

I just uploaded my first document to Publish Online, but I want to delete it. The "trash can" icon doesn't work. The only options I have are to share or embed the document. Help!

Thanks!

    This topic has been closed for replies.
    Correct answer rontiara

    Interesting. I wonder if rontiara tried Firefox.

    I was thinking that we haven't clearly tested different networks. If you get another doc you can't delete in Safari, I would suggest turning wifi off on your phone, so you are on the cellular network. Log into your dashboard from your phone's browser at Publish Online Dashboard  [indd . adobe . com / dashboard] (sorry, forum is converting link on my end) and see if you can delete from your phone/cellular network.

    That would simply be in the interest of science. :-)

    At least you found the solution for now. Thanks for sharing your outcome.


    For what it's worth, I started out with Firefox (see my screenshot above). I also tried Chrome and Seamonkey. None of those browsers allow me to delete documents from Publish Online.

    I don't think I mentioned it before, but I'm on a Windows 10 PC.

    I just tried again with Firefox, with the same result. But when I switched to Microsoft (?) Edge, I was finally able to delete the documents.

    4 replies

    S
    stunamii
    Inspiring
    September 7, 2018

    I have the same problem! Trash icon does NOTHING but other 2 work. ID CC 2018
    Then I tried:

    • Disabling the uBlock or any other ad blocking plugin

    Vuala!!! the popup blocker was preventing the "are you sure" dialogue.

      A
      alices79706901
      Participant
      April 1, 2018

      I was just having the same problem on a Mac. Didn't work in Chrome, but then it did in Safari.

      Diane Burns
      Diane Burns
      Inspiring
      January 16, 2018

      Could you post a screen grab of your browser window? With your mouse in rollover so we can see the icons? I, too, have never experienced this. Thank you.

      rontiara
      rontiaraAuthor
      Inspiring
      January 16, 2018

      All three icons show, but the trash icon doesn't work. For what it's worth, I was able to replace the original document in PubOnline with a blank document, so if you can delete it, that would be great.

      Thanks.

        Diane Burns
        Diane Burns
        Inspiring
        January 16, 2018

        Can you confirm the other two icons work as expected?

        Steve Werner
        Community Expert
        Steve WernerCommunity Expert
        Community Expert
        January 14, 2018

        I'm having no problem. Choose File > Publish Online Dashboard. View the list of uploaded files. On the right side beside the file you want to delete, click the Trash can icon.

        If you're having a problem, go to the CC Desktop app (menu bar on Mac or task bar in Windows). Make sure you're logged in to the Adobe ID you use with your account. If necessary log out and log in again. Then repeat the delete process.

          rontiara
          rontiaraAuthor
          Inspiring
          January 14, 2018

          I tried logging in and out as you suggested, but that doesn't work. I also tried two different browsers. That doesn't work, either. I can click on the delete icon all day, but nothing happens

            Steve Werner
            Community Expert
            Steve WernerCommunity Expert
            Community Expert
            January 14, 2018

            Next I would try restoring your InDesign preferences:

            Trash, Replace, Reset, or Restore the application Preferences

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