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edward_6471
Participating Frequently
November 21, 2024
Question

Can't move or resize frames with mouse

  • November 21, 2024
  • 2 replies
  • 1145 views

I am using InDesign 2025 and am experiencing a new problem that didnt exist with prior software versions. I am working off a Dell Windows PC.

I cannot move or resize text boxes, graphics frames etc using my mouse. I can only move them with arrow keys. This was never a problem before. Here is what I have tried:

1. rebooted computer

2. Made sure InDesign was at latest rev (20.0.1)

3. Tried other existing documents and new documents. Nothing worked

4. Tried turning off (snap to) guides and grids functions

5. I am not working from Master Pages and my layers and objects are not locked

6. I trashed my preferences on application startup (CTRL, Shift, Alt)

7. I even reviewed and deleted some Google Chrome extensions (not sure why that would have anything to do with it but tried that as well. This used to work with same Google extensions, havent loaded any new ones)

 

Any other ideas????

2 replies

Robert at ID-Tasker
Robert at ID-Tasker
Legend
November 23, 2024

@edward_6471

 

What if you downgrade to 20.0?

 

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edward_6471Author
Participating Frequently
November 23, 2024

I originally tried 20.0 when the problem existed. Then I updated to the latest rev 20.0.1 to try and fix it but didnt fix it.

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edward_6471Author
Participating Frequently
November 23, 2024

Here is a new wrinkle. I found an InDesign brochure file from 2021. I opened it in InDesign 2025. Same problem

Then I opened the file in InDesign 2024 but still had the same problem so that is strange.

I can select a frame or box with any mouse but can't resize or move the box. I can move the box with keyboard arrow keys. No mouse will let me move or resize it. Any ideas?

Photoshop and Illustrator applications do not have this problem.

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edward_6471Author
Participating Frequently
November 21, 2024

And I tied other mouse devices. Same problem

 

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
November 22, 2024

Hi @edward_6471,

 

Thank you for sharing the details! To better understand and resolve the issue, could you please confirm:

  1. OS Details: Windows version and build.
  2. PC Specs: Model and configuration.
  3. Mouse: Type and model.

Additionally, please try the following:

  1. Safe Mode: Boot in Safe Mode and test the issue (guide).
  2. New User Account: Create a new Windows user profile and test. Reference: https://adobe.ly/3CCLGJZ
  3. Other CC Apps: Check if the issue occurs in other Creative Cloud apps.

Let us know how it goes!

 

Best,
Abhishek Rao

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edward_6471Author
Participating Frequently
November 22, 2024

Thanks for the reply. First of all my computer is tightly controlled by corporate IT department so I cannot do many things. I cannot start up in Safe Mode or create new user windows profile. Given that, here are what else I tried.

1. I tried Adobe Photoshop and Adobe Illustrator files. Those applications are working fine. Only Adobe InDesign is having this issue. Adobe InDesign used to work prior to updating to 2025.

2. I am running Windows 10 Enterprise (64 bit operating system) on a Dell Precision 5480 laptop. It is using a 13th Gen Intel Core i7-13800 - 2.5GHZ processor with 32 GB RAM

3. For mouse hardware I tried the embedded Dell laptop touch pad mouse, my JOMAA wireless trackball mouse, and my Logitech portable wireless mouse. All of which normally worked before.

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