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J
jimmym23176304
Inspiring
April 9, 2019
Answered

Can't open InDesign file

  • April 9, 2019
  • 3 replies
  • 3214 views

I am running InDesign CC 14.0.2. on Windows 10. I am unable to open a file I created in InDesign CC. I get the standard 'can't open'  error saying plugins may not be installed etc.

I am not sure what version of CC the file was created in, it would have been earlier than 14.0.2 but it was created late last year so it should be a fairly recent one.

I can open other indesign files.

I have tried downloading previous versions of CC. None of these can open it either, which is not too surprising I guess.

The file is about 80mb

Any help would be appreciated.

thanks,

Jimmy

    This topic has been closed for replies.
    Correct answer jimmym23176304

    Sent a mail.


    Thanks Sanyam. I have replied back, appreciate your time. We will just have to recreate the document.

    For those interested Sanyam/Adobe have been unable to open the document as it is severely damaged. I'm guessing perhaps a network issue. Weird.

    3 replies

    J
    jimmym23176304Author
    Inspiring
    April 9, 2019

    Thanks very much. I have sent you an email with a link to the file on Creative Cloud.

    P
    Pijnacker01
    Participating Frequently
    April 11, 2019

    Did it work? Could they fix it?

      J
      jimmym23176304Author
      Inspiring
      April 11, 2019

      I haven't heard anything back. Wondering if I'll need to mark this as unanswered... not really sure what the protocol is :/

      SanyamTalwar
      SanyamTalwar
      Participating Frequently
      April 9, 2019

      There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document.

      If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.

        J
        jimmym23176304Author
        Inspiring
        April 12, 2019

        @sanyant Any idea when I might hear back?

        Thanks,

        Jimmy

        SanyamTalwar
        SanyamTalwar
        Participating Frequently
        April 12, 2019

        Sent a mail.

          Derek Cross
          Community Expert
          Derek CrossCommunity Expert
          Community Expert
          April 9, 2019

          Sounds like a file corruption, sometimes Adobe employees offer (on here) to have a look at the file. Hopefully one willl turn up.

          J
          jimmym23176304Author
          Inspiring
          April 9, 2019

          Thanks Derek, appreciate your response

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