Participant

Question

Can't open indesign file, the file crashes indesign to desktop. How do I solve?

Forum|Forum|1 year ago
December 12, 2024
3 replies
574 views

This is a piece of the crash report:

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Adobe InDesign 2025 [1094]
Path: /Applications/Adobe InDesign 2025/Adobe InDesign 2025.app/Contents/MacOS/Adobe InDesign 2025
Identifier: com.adobe.InDesign
Version: 20.0.1.32 (20010)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 503

Date/Time: 2024-12-11 14:00:07.0548 +0100
OS Version: macOS 14.1 (23B74)
Report Version: 12
Anonymous UUID: 9663132B-FF03-8197-7693-AFB4B789E32B

Time Awake Since Boot: 69 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: Adobe InDesign 2025 [1094]

Tried to open the file on different computer/OS but still the same thing. Also tried a script and a software (free one) to try and recover it and changed extension to idml. Thanks in advance

Bug

E

Eugene Tyson

Community Expert

You say you tried different OS - if you have a Windows computer
http://kasyan.ho.ua/indesign/all/blind_open_and_idml-export.html

This might save the file by creating the IDML without opening it and it might recover it.

Other people speicalise in corrupt files like Markzware - you might look into that.

BobLevine

Community Expert

Update your operating system. There were all kinds of issues with Sonoma until 14.5.

L

lorenzo_7161Author

Participant

Hi Bob, as I said I tried the file with multiple OS

BobLevine

Community Expert

Which ones? If they were all running early versions of Sonoma that would explain it. You should update it anyway and if it's just this file, it might be corrupt.

Srishti Bali

Community Manager

Hi @lorenzo_7161

Sorry about the crashing. I would like to know if the issue specific to this particular file? If yes, could you please confirm where the file is saved. If it is saved on a network location like office server or dropbox etc. Please copy paste the file to Desktop and see what happens. If it still happens, please share the file at this email address (grp-idfile@adobe.com) and we will take a look.

Regards,

Srishti

C

Candice25860351qyf6

Participant

I would love to know if this was resolved. The same thing is happening to one of our files here at work. And we all run different operating systems. And we all tried the desktop thing.

BobLevine

Community Expert

Please start a new discussion with full system details and your workflow. I'm going to lock this one to avoid any confusion between your issue and the original one.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded