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December 2, 2016
Question

Can't save CC files on HD after clean install

  • December 2, 2016
  • 1 reply
  • 254 views

I have MBP early 2010 + apple cinema display 2011. I experienced: slow performance and in the end MBP did not start up. I did a clean install El Capitan, reinstalled Adobe CC (latest update, 2017) and copied my backup files to the HD.

My problems:

1. I can open old CC files but I can't save them to HD. I can save them to my desktop and to external HD. The message I receive is: corrupt file, error code -5000, no authorisation for the HD.

2. I can't find my library anymore. If I want to remove preferences e.g. possibly to solve the problem.

3. Can't move  files to a folder or delete files, I have to give my password. I changed settings and have given all users read and write permission.

4. Can't save mail attachments to HD from mac mail.

Thank you very much for your help.

Carolien van Mulken

    This topic has been closed for replies.

    1 reply

    Haeme Ulrich
    Inspiring
    December 2, 2016

    This has nothing to do with Adobe Software. You have a permission problem on your macOS. Google for a solution to this. Often it is enough to repair the permissions with the Disk Utility from Apple.

    Best

    Haeme