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jasonkyle1976
Inspiring
November 12, 2020
Answered

Can't save or undo in inDesign 2021

  • November 12, 2020
  • 15 replies
  • 30408 views

I can't save or undo in inDesign 2021

This happens often at the moment and I have to force quit.

Correct answer jasonkyle1976

This seems to be some issue with indesign and Wacom.

Turn off the touch function on your Wacom tablet when using indesign an the problem should stop. 

15 replies

Participant
February 18, 2021

Having the exakt same annoying problem.

Indesign 2021, running OSX 11.2.1 Big Sur on an Macbook Pro 16,1.

jasonkyle1976
Inspiring
February 18, 2021

Are you using a Wacom tablet?

Ashutosh_Mishra
Inspiring
November 28, 2020

Hi All,

 

Sorry to hear about your experience. Would you mind sharing version of the OS?
You may try resetting the preferences of the app manually as instructed below:

For Windows 

  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

  

For MAC  

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

***Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

Let us know how it goes.

 

Regards,

Ashutosh

 

jasonkyle1976
Inspiring
December 9, 2020

Thanks Ashutosh

 

Still no luck...

jasonkyle1976
Inspiring
December 10, 2020

jasonkyle1976
Inspiring
November 23, 2020

Man this is starting to get really annoying now... any help would be apreciated!! Wasting time loosing work now

jasonkyle1976
Inspiring
November 19, 2020

This started hapening again with 2020 now.

I deleted all versions of indesign with prefrences and reinstalled 2021 —

When I opened that app it was displaying history from a year ago.

All was working well for most of the day and then it started hapening again.

What's up developers? Where's the bug? 

Barb Binder
Community Expert
Community Expert
November 12, 2020

Hi @jasonkyle1976:

 

That's upsetting. My first thought is save and save often.

 

Are recovery files being generated when you force quit? Check the folder specified by InDesign > Preferences > File Handling > Document Recovery Data. 

 

Is this happening with one file or all files? Did you upgrade from 2020? Did you migrate preferences files?

 

~Barb

~Barb at Rocky Mountain Training
jasonkyle1976
Inspiring
November 17, 2020

Hi Barb

 

Yeah this has been since I upgraged to 2021

If I force quit the data recovery has been ok it's just a pain I have had this happen about 6 times today.

Back to 2020 for now.

Illustrator has been buggy too so I am on 2020 with that also.