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neco76
Participant
May 20, 2020
Answered

can't start indesign CS6 in macbook after reinstall design and web premium cs6

  • May 20, 2020
  • 3 replies
  • 870 views

i've a licensed version of design and web premium cs6 on macbook version 10.9.5. After reinstall dreamweaver cs6 i'm not able to use indesign.

This topic has been closed for replies.
Correct answer Ashutosh_Mishra

Hi there,

 

Sorry to hear about your experience. Adobe CS6 suite and macOS 10.9.5 both are now not supported anymore. I'd recommend upgrading both to the latest version.

If you do not want to do that, you may try basic troubleshooting like resetting the preferences(https://indesignsecrets.com/rebuilding-indesign-preferences.php), trying to work on InDesign in another user account on machine(create one if you do not have another).

As last resort, you can try reinstalling the apps after uninstalling them using Creative Cloud Cleaner Tool(https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html).

Hope these help.

 

Regards,

Ashutosh

3 replies

Ashutosh_Mishra
Ashutosh_MishraCorrect answer
Inspiring
May 22, 2020

Hi there,

 

Sorry to hear about your experience. Adobe CS6 suite and macOS 10.9.5 both are now not supported anymore. I'd recommend upgrading both to the latest version.

If you do not want to do that, you may try basic troubleshooting like resetting the preferences(https://indesignsecrets.com/rebuilding-indesign-preferences.php), trying to work on InDesign in another user account on machine(create one if you do not have another).

As last resort, you can try reinstalling the apps after uninstalling them using Creative Cloud Cleaner Tool(https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html).

Hope these help.

 

Regards,

Ashutosh

L
Community Expert
LaubenderCommunity Expert
Community Expert
May 20, 2020

And the questions of my last reply resolved your issue? Why?

 

Best,
Uwe Laubender

( ACP )

N
neco76Author
Participant
May 20, 2020

as i have written when i will start i get a window and it tells that indesign has stopped unexpected and it asks to start again but i get repetly the same window

T
Test Screen Name
Legend
May 21, 2020

Someone chose "correct reply". This stops the discussion, we assume that all is now solved.

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    May 20, 2020

    What happened exactly when you tried?

    Did an error message come up? If yes, what did it say?

     

    Regards,
    Uwe Laubender

    ( ACP )

    N
    neco76Author
    Participant
    May 20, 2020

    indesign has unexpected stopped and than you can choose recenter, report or open again

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