Can't upload document - error #18

Forum|Forum|4 years ago
July 8, 2021
2 replies
2205 views

Hi,

I can't upload any document new or old to Indesign at the moment.

Getting error code #18

Have tried various documents that have previously worked on two computers, tried two networks, have checked network proxies, signed out of indesign / adobe cloud and signed back in, restarted computer, restarted routers.

Running Indesign 15.1.3 on Mac High Sierra 10.13.6 (desktop) and Catalina (laptop).

Have got this code:

{"_links":{"self":{"href":"https://cc-api-cp.adobe.io/api/v2/limits","type":"application/hal+json"}},"small_file_upload_limit":52428800,"rendition_size_limit":2048,"copy_job_subtasks_limit":1000}

Urgent help appreciated.

Thanks.

Publish online

This topic has been closed for replies.

D

Dylan R35699255sktd

Participating Frequently

I have had this same problem. I eventually made a new Adobe ID, and the problem went away. A day later, it was back. Next, I tried two things. First, I uninstalled my VPN. Next I tried the steps below I saw on this forum (copy pasting below) :

"Log into your Adobe Account online.

Log out.

Log out of Creative Cloud on your Desktop application.

Open INDesign

Go to Help>SignOut

Make sure you're signed out everywhere.

Now

Close everything CC App, InDesign etc.

Open CC App

Login

Open InDesign

Ensure you're logged in.

Try again."

jeand24964808

Participant

Hi Dylan !

Thank you for your message !

Actually, it was a big glitch on the authentification number associated with my account. I had to deal with a senior engineer and his team. It took time for the problem to be resolved, and was totally done on their side.

All the best,

J.

Rishabh_Tiwari

Community Manager

Hi,

Glad to hear that it works now. The error 18 generally occurs when there is a connection issue while publishing the file. Here's an article to refer to if anyone experiences an issue with Publish Online in the future.

Thanks
Rishabh