Skip to main content
Participating Frequently
Jul 8, 2021 11:26 PM UTC
Question

Can't upload document - error #18

Hi,

 

I can't upload any document new or old to Indesign at the moment.  

Getting error code #18

 

Have tried various documents that have previously worked on two computers, tried two networks, have checked network proxies, signed out of indesign / adobe cloud and signed back in, restarted computer, restarted routers. 

 

Running Indesign 15.1.3 on Mac High Sierra 10.13.6 (desktop) and Catalina (laptop).

 

Have got this code:

{"_links":{"self":{"href":"https://cc-api-cp.adobe.io/api/v2/limits","type":"application/hal+json"}},"small_file_upload_limit":52428800,"rendition_size_limit":2048,"copy_job_subtasks_limit":1000}

 

Urgent help appreciated. 

 

Thanks.

This topic is closed to new replies. Start a new post to keep the conversation going.

16 replies

Participating Frequently
Feb 26, 2024 4:36 PM UTC

I have had this same problem. I eventually made a new Adobe ID, and the problem went away. A day later, it was back. Next, I tried two things. First, I uninstalled my VPN. Next I tried the steps below I saw on this forum (copy pasting below) :

 

 

"Log into your Adobe Account online.

Log out.

 

Log out of Creative Cloud on your Desktop application.

Open INDesign 

Go to Help>SignOut

 

Make sure you're signed out everywhere.

 

Now

Close everything CC App, InDesign etc. 

 

Open CC App

Login

 

Open InDesign

Ensure you're logged in.

 

Try again."

Translate
jeand24964808
Participant
Feb 27, 2024 4:06 PM UTC

Hi Dylan !

Thank you for your message !

Actually, it was a big glitch on the authentification number associated with my account. I had to deal with a senior engineer and his team. It took time for the problem to be resolved, and was totally done on their side.

All the best,

J.

Translate
Rishabh_Tiwari
Legend
Feb 28, 2024 4:58 PM UTC

Hi,

 

Glad to hear that it works now. The error 18 generally occurs when there is a connection issue while publishing the file. Here's an article to refer to if anyone experiences an issue with Publish Online in the future. 

Thanks
Rishabh

Translate
Willi Adelberger
Community Expert
Community Expert
Jul 9, 2021 5:03 AM UTC

What do you mean with upload? Where to and why? If it is a server, it has nothing to do with InDesign.

Translate
Participating Frequently
Jul 9, 2021 6:03 AM UTC

I meant that I can't publish online (to adobe's servers).

I followed all the remedial steps recommended on this forum/help page and I'm still getting this error message.

 

Translate
Community Expert
Jul 9, 2021 6:58 AM UTC

Try these steps.

Log into your Adobe Account online.

Log out.

 

Log out of Creative Cloud on your Desktop application.

Open INDesign 

Go to Help>SignOut

 

Make sure you're signed out everywhere.

 

Now

Close everything CC App, InDesign etc. 

 

Open CC App

Login

 

Open InDesign

Ensure you're logged in.

 

Try again.

Translate