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A
Anonymous
January 7, 2020
Question

Can't use research function with InDesign on NAS server

  • January 7, 2020
  • 3 replies
  • 669 views

Hello,

We purchased a Synology DiskStation DS218+ NAS server where our data is stored.
We work with 3 computers on this server.

But we have a problem with our file search, it works correctly using the finder on our Mac OS, but we aren't able to use the file search function from Adobe inDesign (when we need to recreate missing file links for example), no files are found.

Has anyone experienced this problem before?

Thank you in advance

 

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    3 replies

    P
    Paully
    Participant
    February 25, 2020

    This is also happening to us, finder search returns results, Indesign in app search does not. Illustrator and Photoshop in app search does produce results though.

    S
    STUDIOMÜLLER
    Participant
    December 2, 2023

    Hey Guys,

    has there been a solution to the Problem??? I have the same problem an cannot find a solution! It is so annoying to have this barrier in the workflow. Espacially when you pay so much money and when you use a widespread tech like a Synology NAS! ADOBE? Hallo?

    James Gifford—NitroPress
    James Gifford—NitroPress
    Legend
    December 2, 2023

    A NAS =/= a server. The limited processing power of a NAS simply doesn't support the high-speed data management needed for fully interactive file sifting, and Adobe apps in particular have gone deeper and deeper into this "nearly live" file relationship. NAS and cloud solutions may be "widespread tech" but they are not, and likely never will be, the equivalent of local files (and I include storage on real, full-powered servers as 'local' here).

     

    I mean, Fiat 500s are quite widely spread tech, but you're advised not to try and pull a fifth wheel trailer with one. 🙂

      E
      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      January 7, 2020

      I've searched a few threads and most are pointing to rebuilding your InDesign preferences

      https://community.adobe.com/t5/indesign/troubleshooting-101-replace-or-quot-trash-quot-your-indesign-preferences-2009-outdated-locked/td-p/2280649

       

      A
      Anonymous
      January 7, 2020

      Thank you for your answer. Resetting our inDesign preferences didn't solve the problem.

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      January 7, 2020

      Hi there,

       

      Sorry to hear about the trouble you are facing with InDesign. The performance of an application depends on many variables when used across a network. Since you confirmed that the search function is working fine locally, we will need to isolate the cause on a network because of which you are unable to use the search function. Though we have limited support on Network and VM related issues( https://helpx.adobe.com/in/illustrator/kb/illustrator-support-networks-removable-media.html). From personal experience, I would suggest you few things which you must check:

       

      • Check if this is happening with your user account only or with multiple users.

      • Check if there is any antivirus or if there is endpoint security or if there is any restriction imposed by your IT Team. Due to this sometimes the server does not allow an application to make changes.

      • This generally happens when network policies or Operating System is updated, check with your IT team for the same. 

       

      Regards

      Rishabh

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