Participant

Answered

Can you help me with FontExplorer font activation problems? LOCKED

Forum|Forum|11 years ago
May 3, 2014
15 replies
59000 views

Anyone know how to solve a font activation problem I am having with FontExplorer 4.2? I am on a new mac with new fonts, I am using Maverick with Adobe CS6. With my new mac I bought the latest version of FontExporer Pro X 4.2. This program is having trouble with font activation in all my Adoble suite apps including Indesign. Here is what I am seeing:

1. The font activates, but the Adobe app does not recognize that it is active. If I go back to Font Explorer and deactivate manually, then re-activate manually. The adobe app might then recognize it. Sometimes it still doesn't. But this does not stay permanently, as soon as I do a restart I have to go through this process again. I see this more often with the User system fonts, but a few times with my regular fonts.

2. Other times, such as in Indesign, I go to open the file and the file stalls and doesn’t progress while it is trying to activate the fonts.

3. Another time I have seen after an illustrator file is opened the fonts aren't recognized as being opened and the text goes blank on the page.

4. In all adobe apps, if I go to use "replace font" on the missing fonts (even though they are turned on) the "replace font" menu only shows the basic system fonts, it won't show me the other fonts turned on.

I have seen these issues with both formerly created files and fresh new files.

I have tried the following based on feedback from Font Explorer staff:

Refresh your Spotlight database

1. Quit all applications other than FontExplorer X

2. Choose Tools > Refresh Spotlight Database

Clean your font caches

1. Quit all applications other than FontExplorer X 2. Choose Tools > Clean Application Font Caches (check all available checkboxes)

3. Choose Tools > Clean System Font Caches (requires restart)

Still after trying this multiple times, the errors continue and even get more random.

I have also tried this based on their feedback:

go to FONTEXPLORER X PRO -> PREFERENCES -> ADVANCED and make sure that "Automatically deactivate fonts which have not been activated by the system" is NOT set to never.

Then click on TOOLS and clean all font caches. Then reboot the system.

The auto-activation is using a new Apple technology (called Core Text), which unfortunately does not work correctly with some of the Adobe and Quark applications when keeping the fonts permanently activated. We are currently working on an update, and the next version of FontExplorer X Pro will fix this issue.

This has also not work. Can anyone help me?

This topic has been closed for replies.

Correct answer Steve Werner

I'm going to lock this old discussion. Almost all references to old versions of third party products which should be directed to the developers of such products. If you're having InDesign problems, please start a new thread. Thanks.

Show previous replies

PJS001

Participant

I am having the same issues, I didn't have any issues with Cs5, or 6 just updated to creative cloud and now my fonts are not activating. Its very possible thats its something to do with font explorer and not adobe but I'm sorry that some people on this post are not being very helpful. Suggesting that someone switch to another program is not helpful, I'm sure that is something to consider as a last resort but we want to try to find a solution first. Thanks to those that are actually trying to help.

Lev_Ger

Inspiring

I have the same issue, every time I restart my computer all the fonts activated in FontExplorer become invisible to InDesign. The only thing I've been able to do about it is deactivate the fonts and then activate them again and that solves it. But I agree, they really need to address this issue.

A

adtypeanddesign

Inspiring

I copied the fonts that don't load well into the Applications > InDesign > Fonts folder. Works much better for me.

T

tdiamante

Participant

Here is the official work-around for this problem.

1. Locate "FontExplorer X Pro.app" in Applications

2. Right-click on "FontExplorer X Pro.app" and select "Show Package Contents"

3. Navigate to /Contents/Helpers/

4. Double-click "FontExplorerXLauncher-3.app" or right-click and "Open" to launch it manually. This is needed only once, afterwards the plugins will work normally.

Please make sure you open the version with the "-3" suffix, the other one does not fix the problem.

Steve Werner

Community Expert

Mavericks has been available for over a year. If the company that makes Font Explorer hasn't fixed the problem by now, you need to seriously consider another product. (And, no, it's NOT Apple's fault.)

T

tranceplantt

Known Participant

I have the same problem here. FontExplorer is terrible since the new update on Mac Maverick. (geez I hate apple)

Anyway it seems like font explorer is working on the problem. Meanwhile I am using FontBook, not very good, but at least it works. I don't have to reactivate all my fonts every time I open an INDD file.

BobLevine

Community Expert

As the folks that make FontExplorer. This isn’t an InDesign issue.

Leeson_DesignAuthor

Participant

Yes, I have asked FontExplorer, but their customer service is terrible. I have waited over a week for a response to many emails and still haven't heard back. I was hoping someone from this community came across the same issue and their own solution around it since FontExplorer isn't helping.

Steve Werner

Community Expert

If their customer support is that unhelpful, maybe you should consider using a different product.

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