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jillianb85117847
Participant
October 13, 2017
Question

Cancel auto-renew??

  • October 13, 2017
  • 2 replies
  • 276 views

I have tried to cancel through the admin console. I have followed the instructions in the Help section - the screen shots don't match my screen. I have tried to delete the billing details. I have called the number in the renewal alert email. I have been transferred twice to people who cannot cancel because they are not in the correct department. I have now been on hold for 30 minutes.

If my card is charged, I will dispute the charge and contact the Better Business Bureau.

At this point I will never subscribe to an Adobe product again. It has been an infuriating, time consuming process.

    This topic has been closed for replies.

    2 replies

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    October 13, 2017

    I am so sorry to hear that you getting the run-around—I'd be as frustrated as you are. As Derek correctly stated^^, we are users like you and don't work Adobe so we can't help you, other than give you some direction. We have be told to direct all billing inquiries to this link:

    Contact Customer Care

    Click on Account Issue and follow the prompts:

    ~Barb at Rocky Mountain Training
    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    October 13, 2017

    This is a user-to-user forum – you should be able to log into your Adobe account to deal with your subscription. If you can't, phone Adobe Customer Service. Ensure you have a monthly contract and not a one year commitment.

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