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shaikhas11895658
Participant
July 26, 2017
Answered

cancel indesign

  • July 26, 2017
  • 3 replies
  • 944 views

Dear Sir.

please I want to cancel In-design >

    This topic has been closed for replies.
    Correct answer Om Nath Jha

    Hi shaikhas,

    You can check this link for online cancellation: How to cancel a Creative Cloud membership or you can contact our support as well, here's a link to get call back number for your region: Contact Customer Care

    Regards,

    Om

    3 replies

    M
    mariew42933843
    Participant
    August 16, 2017

    No i got the monthly version, and I checked it a couple of times:

    "IHRE AKTUELLE ABO-VARIANTE:

    Einzelprodukt-Abo der Creative Cloud für InDesign (monatliche Laufzeit)‎

    35,69 € pro Monat

    inkl. MwSt."

    Today they booked the fee for next month and still i cant cancel it by following the described way. :/

    Om Nath Jha
    Om Nath JhaCorrect answer
    Legend
    July 26, 2017

    Hi shaikhas,

    You can check this link for online cancellation: How to cancel a Creative Cloud membership or you can contact our support as well, here's a link to get call back number for your region: Contact Customer Care

    Regards,

    Om

    M
    mariew42933843
    Participant
    August 15, 2017

    good eavening out there,

    I can'nt cancel my monthly abo as well. Following the steps at the given link doesn't work. As I'm working at normal working times (as so many other people do), neither the support via chat, nor via phone is aviable to me. Isnt the an other way to get that done?

    I only get to this Answer, when following the described path (I got the german Version):

    " Wir bedauern es sehr, dass Sie uns verlassen

    Bitte informieren Sie sich über anfallende Kündigungsgebühren oder Rückerstattungen in unseren Abo-Bedingungen. Um zu kündigen, wenden Sie sich bitte an unseren Support."

    best regards

    M.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    August 15, 2017

    Check whether you have signed up for a 12 month subscriptio.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    July 26, 2017

    This forum is for advice from volunteers on using InDesign. You need to log into your Adobe Creative Cloud account to cancel your InDesign subscription.

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