Cannot extract the embedded font (Mac)

Forum|Forum|6 years ago
February 13, 2020
5 replies
3053 views

Hello, I am desperate for a solution and would really appreaciate any help...

I have spent 8 hours trying everthing on these boards and the internet and nothing seems to work.

Out of nowhere, I am now getting this error "Cannot extract the embedded font" when opening PDFs I have created from InDesign files. This is happening on older and new InDesign files.

I'm on a Mac, my font manager is RightFont 5 and I have uninstalled and reinstalled the latest versions of Acrobat Pro DC and InDesign several times.

The fonts are all fine. I've made many PDFs with these fonts over the years. None are corrupt.

I have cleared the font cache several times and restarted.

I have even reinstalled fresh versions of the fonts which have worked countless times over the years.

I have a mix of OTF and TTF fonts, even the Mac System Arial will not embed.

Many thanks in advance.

Bug

This topic has been closed for replies.

Correct answer Room 237

Hello there,

For some reason I have not been able to reply to the forum until right now, been trying for days and the last 20 minutes, and suddenly it now works! I've not been able to post my solution because of this...

I am indeed using the Catalina Beta, and after trying everything known to mankind to fix the issue, I went into recovery mode, reinstalled the Beta and the issue was resolved... all fonts embdedding, all working perfectly.

So, maybe the last beta either had a bug, didn't update properly or the reinstall reset something I may have done.

T

Test Screen Name

Legend

Room_237, I'm looking at a file which has a similar sort of problem (font not properly embedded) but made with Acrobat rather than InDesign. I have a question for you. if you are free to answer - are you using macOS 10.15.4 Beta?

Room 237AuthorCorrect answer

Inspiring

Hello there,

For some reason I have not been able to reply to the forum until right now, been trying for days and the last 20 minutes, and suddenly it now works! I've not been able to post my solution because of this...

I am indeed using the Catalina Beta, and after trying everything known to mankind to fix the issue, I went into recovery mode, reinstalled the Beta and the issue was resolved... all fonts embdedding, all working perfectly.

So, maybe the last beta either had a bug, didn't update properly or the reinstall reset something I may have done.

T

Test Screen Name

Legend

Thank you for your reply. Good to hear you fixed it - I'm now getting the problem myself (from Acrobat, not InDesign...)

Dov Isaacs

Legend

Please post a sample of the PDF file that is causing the problems and we'll take a look at it here at Adobe. If you can't post it to the public, send me a private message and provide the link to the file there.

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

Dov Isaacs

Legend

Another thing to try is to package the InDesign document (that includes fonts gathered and placed in a subdirectory as part of the packaging process) and see if opening that InDesign file and exporting PDF makes any different. If that doesn't work, I would like to see a ZIP file of that package and see what we can do with that here at Adobe.

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)