Skip to main content
MoochPatchBoris3
MoochPatchBoris3
Participant
Mar 1, 2019 9:47 PM UTC
Answered

Cannot open InDesign file, I get 'Popup Message'

Hello,

I received an InDesign file from a outside vendor and when I try to open it I get the following popup message:

Cannot open the file . Adobe InDesign may not

support the file format, a plug-in that supports the file format may be

missing or the file may be open in another application.

Can anyone help me?  I am using InDesign CC2019.  They also sent me the following folders with the InDesign file:  'Document Fonts' & 'Links'

Thank you in advance for any detailed support you can provide.  I'd call myself a beginner at InDesign with only about 6 brochure projects under my belt.

Christina

    This topic is closed to new replies. Start a new post to keep the conversation going.
    BobLevine
    BobLevineCorrect answer
    Community Expert
    Mar 1, 2019 9:57 PM UTC

    Is there an IDML file? Try opening that?

    How was this sent to you?

    View reply

    9 replies

    MoochPatchBoris3
    MoochPatchBoris3Author
    Participant
    Mar 4, 2019 1:38 PM UTC

    I just wanted to thank everyone for their helpful information.  With all of your help, I was able to get the correct file type and get it opened.

    Thanks again

    Translate
    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    Mar 4, 2019 3:28 PM UTC

    Since you have ID CC 2019, I'm assuming the sender has a plug-installed that is adding code to the file requiring the plug-in be installed. This is not uncommon for some older plug-ins. Often, there is a free update to remove the requirement from the file. (Usually, saving as IDML provides a work-around, but that does not address the actual problem.)

    Translate
    David Creamer: Community Expert (ACI and ACE 1995-2023)
    derekwatson
    Community Expert
    derekwatsonCommunity Expert
    Community Expert
    Aug 20, 2020 8:15 PM UTC

    Hi

    I am getting this issue now with some files using InDesign 15.1.1. Is there a fix for this?

    Translate
    Derek Watson
    Omar.Fathy
    Community Expert
    Omar.FathyCommunity Expert
    Community Expert
    Mar 2, 2019 4:12 PM UTC

    You tried to open the .idml file from the Package Folder ?!

    Translate
      SanyamTalwar
      SanyamTalwar
      Participating Frequently
      Mar 2, 2019 1:46 PM UTC

      Try opening the document as Open->Copy

      Translate
        Jongware
        Community Expert
        JongwareCommunity Expert
        Community Expert
        Mar 1, 2019 11:54 PM UTC

        It sure sounds like you have the latest version, and that should be able to open native INDD files going back to at least a decade.

        My bet is they sent you the wrong type of file -- a PDF or (gods forbid) a JPEG or PNG -- but accidentally named with the .indd extension. Ask for a replacement file; one they tested in house before sending, preferably.

        Translate
          BobLevine
          Community Expert
          BobLevineCommunity ExpertCorrect answer
          Community Expert
          Mar 1, 2019 9:57 PM UTC

          Is there an IDML file? Try opening that?

          How was this sent to you?

          Translate
            MoochPatchBoris3
            MoochPatchBoris3Author
            Participant
            Mar 4, 2019 1:37 PM UTC

            Thank you.  I requested that file and it works now.

            Translate
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices