Cannot Open InDesign file... Need to upgrade plug-ins?

Forum|Forum|7 years ago
June 13, 2018
2 replies
2730 views

I know there are previous threads on this issue, but none of which have solved my issue.

My computer crashed last week, so I am having to re-install everything onto my new one, including the Adobe Suite CS5. I am using the disk I purchased in 2015(?), but now none of my files will open. I am getting the following screen whenever I attempt to open a file.

Unfortunately, there is no way for me to open the files and save a different version or as an .idml file. I only have the original .indd files. It also will not allow me to update the programs or plug-ins for some reason. It just keeps telling me there was an error and try again later.

I am stuck... PLEASE HELP!

This topic has been closed for replies.

Jongware

Community Expert

Step #1 would be to make sure your old files are actually CS5 files, and not from a newer version. Which, I must add, certainly looks to be the case.

Try my script in [Ann] Identify Your InDesign File and report what it tells you on those non-opening files.

M

MccnkyaAuthor

Participating Frequently

I have no idea if I did that right, but this is what came back

Bill Silbert

Community Expert

Your new computer most certainly has Windows 10. CS5 is not supported for Windows 10 (especially after its last upgrade). You can try running the computer in compatibility mode with an earlier OS or you can get a subscription to Creative Cloud and upgrade to the latest version of InDesign.

Bill Silbert

Community Expert

BTW CS5 was already five years old in 2015.

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