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J
johnc38074757
Participant
August 27, 2018
Frage

Cannot re-install InDesign CS4 after reinstalling Windows 10

  • August 27, 2018
  • 3 Antworten
  • 1129 Ansichten

I have InDesign CS4. I had to reinstall my Windows 10 operating system, and I now want to reinstall InDesign, but the installer no longer accepts my serial number as valid:

I have confirmed that my serial number is correct with Adobe, but they claimed that the problem is an incompatibility between the old CS4 software and Windows 10. This can't be true since I had CS4 running perfectly fine on Windows 10 before I had to reinstall.

Given that I do have a valid serial number, how can I get around this installation issue and install CS4 on my machine?

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3 Antworten

Geоrge
Geоrge
Legend
August 27, 2018

CS4 can be installed on Win 10 (unofficially). As you can see your image - you are using not right distributive (if you serial is correct and legal).

Did you buy a box? - try to install directly from native box-CD/DVD

Did you buy a license? - try to find your distributive in your account on licensing.adobe.com

Did you buy some CS4 Design Standard suite? - Install from this native suite distributive, you can't install from "only InDesign" distributive using suite serial number.

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner
J
johnc38074757Autor
Participant
August 27, 2018

Hmm, that makes sense. I will have to check and see if I can figure that out. It was, as you can imagine, bought a long time ago. Thanks.

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
August 27, 2018

CS4 is not supported under Windows 10. The way to get around this, if compatibility mode doesn't work is to find an old Windows 7 machine to run it on.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
August 27, 2018

Did you have CS4 already installed when you upgraded to Win10, or was your previous install one that you did after Win10?

Two ideas that MAY work to install and/or run old programs in Windows 10

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... this says Encore, but is sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account) so follow the instructions, substituting the name and location of your specific program for Encore

J
johnc38074757Autor
Participant
August 27, 2018

Hi, and thanks for the reply. Yes, I had InDesign installed when I upgraded from Windows 7 to 10. The Windows 10 installation then died and had to be reinstalled, after which I have not been able to reinstall InDesign.

I tried both running as Administrator and running in compatibility mode, but neither made any difference. I don't really see how either could be relevant. The program launches perfectly well, the issue is with the screen shown in the OP where it doesn't accept my (valid) serial number.

However, I just realized that I can close the dialog that asks for the serial number and continue using InDesign! I fear this might just be the 30-day trial period, but perhaps not.

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
August 27, 2018

Not relevant? How so?

10 year old software that's about 8 versions out of date running on a brand new operating system is about as relevant as it gets.

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