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Participant
April 19, 2023
Question

'cannot use this feature at the moment, please check your network connectivity'

  • April 19, 2023
  • 2 replies
  • 394 views

not sure why this is happening to me as the doc isnt very large and i have good network connection. help asap is appreciated!

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2 replies

Rishabh_Tiwari
Community Manager
Community Manager
April 26, 2023

Hi @liliflower ,

 

I am just following up on this issue. Are you still experiencing the connectivity issue? If yes, please try the suggestions shared here. Please feel free to update the discussion if you still need assistance.

 

Thanks
Rishabh

Eric Dumas
Community Expert
Community Expert
April 19, 2023

Hi,

Can you share some more background information?

  • Can you confirm the exact version og your operating system and software?
  • Where is your file and linked document(s) stored? Local, Network, Cloud....
  • What steps where you doing beopfre this happens?
  • Is this new, on this file only, or is this happening on other files?
  • Have you tried to purge your preferences, restart your computer, save the file as idml and reopen-resave the document?