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Liora Darom
Inspiring
December 5, 2022
Question

Cant open Indesign cc

  • December 5, 2022
  • 3 replies
  • 501 views

Cant open Indesign cc.

 

It get stuck when opening. I have installed the app again, and even installed cc again.

 

This topic has been closed for replies.

3 replies

Peter Spier
Community Expert
Community Expert
December 6, 2022

You should also try start the computer in Safe Mode which loads only essential processes and see if InDesign will start. That will tell you if the problem is a conflict with other software running when InDesing is loaded.

Community Expert
December 6, 2022

Is it a MAC on which you are trying. See if InDesign has disk access

https://macpaw.com/how-to/full-disk-access-mojave

If nothing works then using the creative cloud cleaner tool as already suggested would be a good thing to try. Wipe off everything Adobe using that tool and start afresh.

-Manan

-Manan
Rene Andritsch
Community Expert
Community Expert
December 6, 2022

Have you tried to reset InDesign Preferences on startup? There is a very detailed support article from Mike Witherell here outlining different troubleshooting scenarios for WIN and Mac: https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/td-p/11990234

 

If everything fails you can try the CC Cleaner Tool. It is mentioned in the article above and can be directly found here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html