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Participant
October 5, 2021
Question

Cant open multiple files from browser

  • October 5, 2021
  • 2 replies
  • 99 views

We have some endusers that download indesign files from an browser service. The first indesign file open up in Indesign but the second dont open up in indesign. We have tested with several browser but the problem is the same. This has work out before but suddenly stop to work Anyone with the same problem ? Any clue what to do ?

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
October 7, 2021

Hi there,

 

Sorry to hear about your trouble. I agree with @BobLevine this issue is not related to InDesign. However, as asked above, please share which service you are using and which browsers you have tested it on. Which OS and version of InDesign are installed on your device. Also, please check that there aren't any AdBlock, VPN, or security extensions installed on the browser and the PC.  Do the files open if you download them and store them locally? Additionally, reset browser settings and disable security software installed on the PC and the browser. Let us know how it goes.

 

We'll be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
October 5, 2021
You're not telling us what service you're using to send those files, but you'll need to take it up with them. This is not an InDesign issue.
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