CC libraries graying out certain assets with message "This item is not supported in inDesign."

Forum|Forum|1 year ago
May 22, 2024
2 replies
2505 views

All the assets were created the same way, from the same Illustrator build file. The ones that I created recently and loaded via Adobe Express show grayed out and display "This item is not supported in inDesign." Same thing happens if you try to use the library items in Illustrator.

The strange thing is that if you select the asset and then right-click on it, choose Place linked from the drop down menu, it will place it for you as normal. I have tried replacing the assets in the library to see if I can make the grayed-out status disappear, but it didn't change.

Screenshot attached of error message. You can also see the placed icon on the page in spite of the error message.

Kathleen

Bug

Correct answer Kathleen31660574kgno

Are any of the files you're having trouble with some that you could share? Otherwise, it's hard to help. You could post them with a link to some cloud server if you wish.

Steve-- I've already re-uploaded them into the libraries by dragging the files from the folders into the library in Illustrator and deleting the grayed out versions. Unfortunately I think my company's Express is broken but this worked just as well. Thanks for trying to help.

sje0315

Participant

I learned that mine rejects because I have a period in the filename.

K

katie_4319

Participant

Yes! I was also having the same issue just due to periods in the file name. As soon as I renamed the files they were fine.

A

allie_6926

Participant

THANK YOU to whoever said it was the period in the file name. This has been driving me crazy and that was it!!

Steve Werner

Community Expert

I'm not sure what your problem is. You say you can place an Illustrator-created asset in a CC Library into InDesign with Place Linked command. That is the way to do it, and it works.

Why is Adobe Express being used in your workflow? It may be a limitation of Adobe Express (a relatively new Adobe product).

K

Kathleen31660574kgnoAuthor

Inspiring

Yes, but notice in the screen shot that the asset is grayed out and when you hover over it, you get the message that "This item is not supported in inDesign." Obviously yes it is supported in inDesign, so why grayed out and why the message? And assets I uploaded in my first round of loading into this library are not grayed out and do not show that message. My co-workers are mistakenly thinking the icons can't be used.

Kathleen

K

Kathleen31660574kgnoAuthor

Inspiring

I was told that Adobe Express is the easiest way to put assets into a CC library that you can share.

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