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susanbauerlee72
Known Participant
September 16, 2019
Question

CC Libraries Problem

  • September 16, 2019
  • 10 replies
  • 3318 views

Hello...

 

I've been working on a magazine and just started a new section in which I need several things that are stored in my CC Libraries.

 

When I try to access my libraries, I get this error message that I've never seen before:

 

Page Failed to Load:

URL: file://Library/Application%20Support/Adove/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_2_108/index.html

Error: ERR_FILE_NOT_FOUND (-6)

ERR_FILE_NOT_FOUND

 

I've looked at other posts in which someone is experiencing problems with their CC Libraries, but none seem to address this issue. 

 

I have not made any changes or recent upgrades, my CC apps and account are up to date.

 

MacBook Pro, macOS Sierra 10.12.6

 

I'm not yet in panic mode, but I do go to press this weekend, so panic mode is forthcoming, I'm sure.

Thank you in advance for any help!

 

Susan

    This topic has been closed for replies.

    10 replies

    F
    Adobe Employee
    FedorT
    Adobe Employee
    September 24, 2019

    Hello Susan,

     

    You can restore CC Libraries icon in InDesign by clearing InDesign cache/preferences:

    1. (Windows) Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
    2. (Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.

    Reference

     

    Regards,

    Fedor

      L
      Community Expert
      LaubenderCommunity Expert
      Community Expert
      September 17, 2019

      Hi Susan, hi Barb!

      That new icon you are seeing seems to be a default icon for a CEP extension perhaps.

      Could that be a bug maybe. I did not sign out so my CC Libraries icon is looking as usual.

       

      Regards,
      Uwe Laubender

      ( ACP )

      Barb Binder
      Community Expert
      Barb BinderCommunity Expert
      Community Expert
      September 16, 2019

      You are very welcome. We are always happy to help, Susan.

       

      ~Barb

      ~Barb at Rocky Mountain Training
      Barb Binder
      Community Expert
      Barb BinderCommunity Expert
      Community Expert
      September 16, 2019

      Hi Susan:

       

      Well, I had this icon until I signed out and back in.

       

      Now it looks like yours.

       

      So yes, the icon was updated And no, you are not losing your mind. 😊

       

      ~Barb

      ~Barb at Rocky Mountain Training
      S
      susanbauerlee72Author
      Known Participant
      September 16, 2019
      THANK YOU!!!! You have no idea what a relief that is! 🙂
        S
        susanbauerlee72Author
        Known Participant
        September 16, 2019

        I'm not working with a pre-release... not that I'm aware of, anyway.

         

        And if I'm hallucinating, I deeply apologize, but I would have sworn that my CC Libraries icon looked similar to the CC menu bar icon, but I haven't opened it since the last time I needed it, which was about 3 weeks ago.

         

         

        L
        Community Expert
        LaubenderCommunity Expert
        Community Expert
        September 16, 2019

        Susan said: …but the icon in the right side toolbar is different. Did something change/update?

         

        Hi Susan,

        can you show a screenshot? Don't know what you exactly mean.

        Are you working with a prerelease version of InDesign perhaps?

         

        Regards,
        Uwe Laubender
        ( ACP )

        Barb Binder
        Community Expert
        Barb BinderCommunity Expert
        Community Expert
        September 16, 2019

        Hi Susan:

         

        I'm glad that worked for you. 

         

        "the icon in the right side toolbar is different. Did something change/update?"

        Is this icon in InDesign or in the CC Desktop App? Can you share a screen shot? 

         

        ~Barb

        ~Barb at Rocky Mountain Training
        S
        susanbauerlee72Author
        Known Participant
        September 16, 2019

        Thank you for the suggestions. That brought it back and everything looks back to normal, but the icon in the right side toolbar is different. Did something change/update?

        Susan

        Barb Binder
        Community Expert
        Barb BinderCommunity Expert
        Community Expert
        September 16, 2019

        Hi Susan:

         

        I would start by signing out of your Creative Cloud account and signing back in. You also could shut everything down and restart.

         

        ~Barb

        ~Barb at Rocky Mountain Training
          L
          Community Expert
          LaubenderCommunity Expert
          Community Expert
          September 16, 2019

          Hi Susan,
          I would try the following:
          1. Sign out from Creative Cloud Desktop App.

          2. Boot your Mac.

          3. Sign in with Creative Cloud Desktop App using the Adobe ID that belongs to your Creative Cloud subscription.

           

          If CC Desktop App requires an update do that update.

           

          Regards,
          Uwe Laubender

          ( ACP )

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