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cjohnson09
Participating Frequently
August 22, 2025
Question

CC Library assets do not apply in any program.

  • August 22, 2025
  • 2 replies
  • 736 views

Hello,

 

My CC library has never worked properly. This is a shared library across our company. The library populates all colors and images when opening either InDesign or Illustrator, but when I go to apply anything within the library, nothing happens. I've narrowed it down to a user/computer issue as other users who uses the same library, have no issues. 

 

I have taken many actions to fix this myself but have not made any progress.

 

1. Uninstall and reinstall CC desktop app.

2. CC Cleaner tool run 1: Library installations only.

3. CC Cleaner tool run 2: Cleaned all installations.

 

I've attached a screen recording what happens when using the CC library within InDesign. I'm at my wits end here. Does someone have a solution to my problem?

2 replies

tonks_the_auror
Community Expert
tonks_the_aurorCommunity Expert
Community Expert
August 24, 2025

To apply a color from a CC library, you need to click on the icon, not the name

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cjohnson09Author
Participating Frequently
August 25, 2025

That does nothing as well. The video was just to show my issue in real time.

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
August 25, 2025

Hi cjohnson09 

 

Thank you for reaching out and trying the suggestion shared by our expert. We are unable to reproduce the issue on our end. Would you mind adding a new color to the new CC library and then testing with a new document by adding frames and boxes?

 

Let us know if that helps. 


Thanks,

Harshika

davecourtemanche
davecourtemanche
Inspiring
August 22, 2025

2 questions. what happens when you right click on the color? Does it bring up any options? What happens when you drag the color from the library onto your box?

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    cjohnson09Author
    Participating Frequently
    August 25, 2025

    Hello,

     

    1. Right clicking brings up all available options. Add to swatches, edit, add description, etc.

    2. Dragging the color swatch shows a green plus symbol when holding the mouse button but, the color is not applied.

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