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ulrikab79152995
Participant
June 26, 2018
Answered

Change payment

  • June 26, 2018
  • 2 replies
  • 409 views

Hi, I have ordered " In Design CC" and chosed to pay monthly.
Now i want to change that and pay once a year instead....how and where???

MVH

Ulrika

This topic has been closed for replies.
Correct answer Jeff Witchel, ACI

To add to Derek's answer, in your Creative Cloud Desktop app (see Screenshot), choose manage account.

2 replies

Jeff Witchel, ACI
Community Expert
Jeff Witchel, ACICommunity ExpertCorrect answer
Community Expert
June 26, 2018

To add to Derek's answer, in your Creative Cloud Desktop app (see Screenshot), choose manage account.

Participant
June 24, 2023

I followed step by step, changed browsers ect... and still have no access of changing my payment method. Its been a pain for two days. I think theirs an issue with the site. At this point im thinking of deleting my account, if thats even possible.

Community Expert
June 26, 2023

Hi @Rubi30699054rdx1,

If you are not able to get the process working then do not worry Adobe support should help you out. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
Derek Cross
Community Expert
Community Expert
June 26, 2018

Log in to Manage account in the Adobe Creative Cloud app and navigate to Switch Plan.