Change payment

Forum|Forum|7 years ago
June 26, 2018
2 replies
409 views

Hi, I have ordered " In Design CC" and chosed to pay monthly.
Now i want to change that and pay once a year instead....how and where???

MVH

Ulrika

tazza

This topic has been closed for replies.

Correct answer Jeff Witchel, ACI

To add to Derek's answer, in your Creative Cloud Desktop app (see Screenshot), choose manage account.

Jeff Witchel, ACI

Correct answer

Community Expert

To add to Derek's answer, in your Creative Cloud Desktop app (see Screenshot), choose manage account.

R

Rubi30699054rdx1

Participant

I followed step by step, changed browsers ect... and still have no access of changing my payment method. Its been a pain for two days. I think theirs an issue with the site. At this point im thinking of deleting my account, if thats even possible.

M

Manan Joshi

Community Expert

Hi @Rubi30699054rdx1,

If you are not able to get the process working then do not worry Adobe support should help you out. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

Derek Cross

Community Expert

Log in to Manage account in the Adobe Creative Cloud app and navigate to Switch Plan.

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