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gaylem24939371
Inspiring
September 26, 2024
Question

Chat Support Ends Before Connecting to Live Agent

  • September 26, 2024
  • 1 reply
  • 771 views

I am having a very serious issue with InDesign, and I'm trying to reach tech support. I go to the chat option as my problem is very, very complicated.  I jump through all the hoops to get past the robot, and then I wait, and I wait for an agent to come online. Then the robot ENDS the conversation BEFORE an agent ever joins the chat. So I give them a one out of five star feedback, and then I have to start all over again, and it's later, rinse, repeat. No live agent EVER comes online, and the robot ends the chat. 

 

I get it. Adobe doesn't care! However, this issue is a very big deal to me, becuasue until this issue is fixed I am out of business.

 

Again my problem is COMPLICTED. It requires a one-on-one session to fix. Reading an artile will not fix it. So what is going on with the chat?

 

Thank you for your rime. 

Gayle M

 

 

What is going on here.My issue is COMPLICATED. Reading an article WILL NOT fix this issue. I need help from a LIVE tech support person. I get it. NO ONE wants to help me.  Am I NO LONGER a valued customer????

 

 

<Title renamed by MOD>

 

 

This topic has been closed for replies.

1 reply

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Community Expert
Jeffrey_SmithCommunity Expert
Community Expert
September 26, 2024

Have you considered posting your issue here on the user forum?

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
September 26, 2024

Hi @gaylem24939371,

 

I'm really sorry to hear about the frustrating experience you're having with chat support, and I completely understand how important it is to get this resolved quickly. I want to help you get back on track as soon as possible.

 

Could you please share more details about the specific issue you're facing in InDesign? Also, if you could let me know the version of InDesign you're using and your operating system, that would be really helpful in finding a solution.

 

I appreciate your patience, and I'm here to assist you!

 

Best,  
Abhishek Rao

G
gaylem24939371Author
Inspiring
September 26, 2024
Thank you so much for your response. I'm creating a print book cover, but the template the book printer provided is NOT compatible with InDesign, so I'm having to wing it. The template includes the total outer measurements so I'm able to create an InDesign document that's the same size. It also gives me the spine with, so I set up the document as one page, two columns, and use the spine width as the gutter. That part works perfectly.

The problem is not knowing where the inside margins are. The template has a thick outer line indicating where the bleeds are, as well as what parts of the template you can place text or images, as well as where you can't. This is where I am left flying blind.

If I could set up my document with the crop marks that I could see on the document itself as I am working it would make a HUGE difference, but I can only see the crop marks when I export the file, and by then it's too late. I must know where to place my margins.

I have no idea why any book printer would even have a print book cover template that isn't compatible with Adobe InDesign. This makes no sense to me at all.

Thank you again,

Gayle
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