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Sara25876575409g
Participant
April 12, 2024
Question

Chiusura inattesa Indesign e danneggiamento file

  • April 12, 2024
  • 2 replies
  • 293 views

Buongiorno negli scorsi giorni ho verificato delle problematiche con indesign. Mentre lavoravo si è arrestato il rpogramma inavvertitamente dannegiandomi il file, che non si apre più. Ho provveduto a mandarvi numerosi feedback senza ricevere risposta ed inoltre ieri pomeriggio ho avuto lo stesso problema con un altro file. Aprendolo ha crashato l'applicazione e si sono cancellate parte dei dati del file.

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2 replies

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
April 12, 2024

Hi,

 

Sorry to hear about the trouble. Please share the corrupt document with me so that we can try to recover the document. You can add the file to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

 

Thanks

Rishabh

S
Sara25876575409gAuthor
Participant
April 12, 2024

Thanks Rishabh for the availability, I’m really exhausted I tried to make every change I can. This is the link where I placed the file - https://drive.google.com/drive/folders/168G56X97GjY7Jo5ljO_zvikqn7mxQWbt?usp=sharing

 

 

 

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
April 12, 2024

I tried multiple ways - each time it crashes


Added the file to a Book (File>New Book) - it was looking for a plugin something to do with a password - did you ever use a plugin to password protect the document? 

Another method using File>Open and then selecting Copy - this gives an Error Code 6.

I tried Blind IDML script. 
I tried Batch Export script. 

Nothing has worked for me so far.

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
April 12, 2024

Hello - this is primarily a user to user forum - where we help each other out with issues. 

For support you can find the Live Chat on the Adobe Support pages. 

 

In the meantime
Can you let us know:
What version of OS you have
What version of InDesign you have
What your computer specs are 

And what were you doing when it crashed or when it crashes in general is there a pattern?

Some troubleshooting tips:
If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

 

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Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

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