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Click and Drag not working (InDesign, Illustrator, Photoshop)

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I can start a project in any of the three programs (In, AI, PS) I can create shapes, content boxes, or insert a photo and click and drag it into place at the scale I want.

However when I try to resize it after the original placement it will not resize. I can move things with the arow keys, I can select corners and click and drag to select things, I just can not move the items once I click them. Sometimes, It will also work for one or two click and drags and then stop working again.

I have rename the Adobe Illustrator XX folders.

I have uninstalled and reinstalled. New and older versions.

I have deleted previous versions and all the folders in my system.

I have tried closing all other apps and only running one of these programs at a time.

This is a recent thing, within the past month on my PC. It works on my Desktop, something changed in the last month when I installed the latest update and it will not revert to the previous version.

Please help,

A

analytical_idealistefa4

Participant

I ran into the same issue recently; were you ever able to find a way to fix it?

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Nancy OShea

Community Expert

@analytical_idealistefa4

Try restarting your computer and ensure your mouse is in working order.

https://mousetester.io/

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Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

Try the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/prepare-to-run-creative-cloud-cleaner-tool.html

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Nancy OShea

Community Expert

Does this happen in other non-Adobe apps?

Are you able to resize application windows?

Can you use Edit > Transform > Scale in Photoshop?

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Nancy O'Shea— Product User & Community Expert

ProfessorWitmanAuthor

Participating Frequently

I am not using any other apps at this time, however when it started, I would start Illustrator, the click and drag would work for a few times then it fails. I would go to InDesign and it would still not work. Something in the last update changed and not it does not work.

I can resize windows, I don’t use Photoshop at this time but these features work in Illustrator.

This is not a transform issue. I can’t click and drag. I can’t click and drag to select elements, I can click the transform boxes to click and drag for rescale, I can click and object and drag it to another position. I can click objects to select them, but I can not move them or highlight multiple objects by dragging the cursor around the workspace.

It works for two or three times when I first load the program then it fails.

My memory is not full.

My drivers are all updated

My OS is updated.

Illustrator is updated.

nothing. :(

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Nancy OShea

Community Expert

Which operating system & build #?

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Nancy O'Shea— Product User & Community Expert

ProfessorWitmanAuthor

Participating Frequently

Still no answer for this issue. I have used different a mouse, the drivers all have been deleted and reinstalled. I have deleted and reinstalled illustrator twice.

When I open Illustrator, I can click and drag two or three times and then it stops working.

I need a fix.

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Nancy OShea

Community Expert

Have you tried restarting your computer?

When my mouse stops working, it’s usually caused by background processes draining resources from my computer such as real-time antivirus scans, backup services or OS updates. Once the background processes stop running, everything returns to normal.

Hope that helps.

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Nancy O'Shea— Product User & Community Expert

ProfessorWitmanAuthor

Participating Frequently

I have restarted my computer and cleared out everything from my cache, and it eventually fails. I am going to try a new wired mouse, however nothing has changed.

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Nancy OShea

Community Expert

Check your Task Manager to see which processes are running in the background.

Ctrl+Shift+Esc

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Nancy O'Shea— Product User & Community Expert

jane-e

Community Expert

@ProfessorWitman wrote: I have rename the Adobe Illustrator XX folders.

In Illustrator, hide the Bounding Box (View menu)

Jane

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ProfessorWitmanAuthor

Participating Frequently

I will look into this and see if it resets. I wonder if I have clicked a setting somewhere, but it works temporarily and then stops. This hasn’t happened to be before! :)

I haven’t changed anything and the only thing I can think of is the latest update.

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jane-e

Community Expert

@ProfessorWitman

The shortcut for hide/show the Bounding Box in Illustrator is Cmd (Ctrl) + Shift + B, so some users enable it by accident. When it is on, you can move an object, but not resize it.

Jane

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kglad

Community Expert

if you’re using a mouse, update your mouse drivers.

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ProfessorWitmanAuthor

Participating Frequently

I did this and it worked for about 5 minutes then stopped again.

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