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kim_9712
Participant
April 10, 2025
Question

Cloud document will not download/open.

  • April 10, 2025
  • 3 replies
  • 154 views

My mac wont open a document i have been working of for weeks. It shows the progress window seen below for about 30 minutes and then the window goes away and the document never opens. Can anyone help me?  It is a huge file with 300+ pages. 

 

 

 

 

    3 replies

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    April 15, 2025

    Hi @kim_9712,

     

    Hope you’ve been able to open the document after trying the steps suggested by the experts. If the issue still persists, could you let us know a bit more like the version of InDesign and macOS you're using, whether this is happening with other files too? Also, did to try reverting to an older version of the cloud document?

     

    Looking forward to hearing back from you. 

    Abhishek 

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    April 11, 2025

    Could be a network related issue as well. Try downloading it on a different computer or using a different network

    -Manan

    -Manan
    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    April 10, 2025

    Maybe try logging out and in from your Adobe account? 

     

    Do you have any backup copies? 

     

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