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Dana L
Participating Frequently
August 1, 2023
Answered

CMYK Error When Trying to Print

  • August 1, 2023
  • 1 reply
  • 961 views

I'm trying to print a business card on GotPrint. After uploading to GotPrint, I get a message that says 'we recommend uploading files in CMYK'. I've never gotten this message before and haven't changed any settings in InDesign. The only thing different is the paper stock/finish I chose in GotPrint. I don't see how my file isn't in CMYK. Any help is much appreciated!

Screenshots attached

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Correct answer rob day

I just spoke with GotPrint and they have special instructions for the foil text printing I chose, so I think that must be the actual problem. I'll have to set it up per those instructions and see if that works. Thanks again!


Right you would normally need a Spot color for foil printing.

1 reply

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Dana LAuthor
Participating Frequently
August 1, 2023

InDesign file attached.

rob day
Community Expert
rob dayCommunity Expert
Community Expert
August 1, 2023

Hi @Dana L , The info in your Summary capture doesn’t match what you have set in your Output —the summary is showing you set Color Conversion to Convert to Destination with the Destination set to sRGB. If you want to be assured that the PDF is all CMYK Export to the PDF/X-1a preset.

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    Dana LAuthor
    Participating Frequently
    August 1, 2023

    Thank you, Rob. I tried exporting to PDF/X-1a and I'm still getting the same error. I eventually got the Summary and Output to match to CMYK, but GotPrint is still giving me the error, so I'll check with them. Thank you for your help.

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