Collate not happening when printing
OS: MAC OS Sierra
App: Creative Cloud 2019 / InDesign
Print Driver: UFR II V30.00
Steps taken to resolve the issue:
Updated MAC OS Sierra
Removed and reinstalled print drivers
Other troubleshooting done:
Re-start the MAC computer and also the printing device (Canon iR Advanced C5540)
Make sure the printer interface shows the "collate" option checked.
Creating a new inDesing file and testing to make sure original file is not corrupt (NOK, issue still happens)
Testing multiple inDesing documents that used to print fine when using the same printing options (NOK, now they won't collate)Printing from other application from the same computer to the same device with Collate checked (OK, takes care of the machine being problem)
Exporting the inDesign file into PDF and printing from a Windows machine (OK, confirms the machine is not the problem)
What happens?
Say you have a 3 page document and want X number of copies, print on both sides of the page and collated. Normally, you would see P1, then P2 on the back of P1, then P3 with a blank back (because it is a 3 page document), then you see P1 of the next copy on the 3rd sheet of paper, with P2 on the back of it, etc., but instead P1 of the second copy prints on the back of P3 from the first document, as if printing a single document.
Thanks.
