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MaxHamil
Participant
July 22, 2017
Question

Colorsync problem with GPU Preview on iMac

  • July 22, 2017
  • 3 replies
  • 2103 views

Having just got a new iMac 27" 5K Retina with a AMD Pro 580 GPU, I'm finding that if I use GPU preview mode in Indesign CC  2017 12.1.56, my spreads all display with colour profiles badly out of sorts. If I switch on "Proof Colors" they are ok.

Interestingly my page thumbnails, when displayed in the pages flyout panel, show in the right colour, even as the panel overlaps the spreads that are looking wrong.

If I switch to CPU preview mode, everything comes back to being colour profiled again - and I don't need to have "Proof Colors" ticked.

Images look totally fine on same machine with GPU acceleration enabled in Photoshop and Lightroom.

Anybody else having similar problems, with ideas on what is causing this?

This topic has been closed for replies.

3 replies

Bill Silbert
Community Expert
Bill SilbertCommunity Expert
Community Expert
June 20, 2018

Many people have had problems using GPU Performance. It seems to require just the right combination of CPU, video card, processor and phase of the moon to run correctly. If it is not running correctly for you and you are not tech savvy enough to deal with changing or updating your video card etal then you can simply turn it off altogether in InDesign's preferences (or click on the rocket ship in InDesign's top menu bar for quick access to it).

T
thisispower
Participating Frequently
June 12, 2018

Same issue with the same machine. Running OSX 10.12.6 and find that InDesign CC 2018 frequently previews images within documents either way too saturated or washed out. After exporting to PDF, everything looks perfect again. We have found two temporary fixes —

1. Turning on CPU preview.

2. Proof colours as sRGB.

We are always careful with our colour profiles, as well as transparency blend space set to RGB when appropriate.

Srishti_Bali
Srishti_Bali
Legend
June 20, 2018

Hi there,

Thanks for the details. Would you mind sharing few more details like:

Which Graphic Cards you have on your system? When was it updated last time?

Regards,

Srishti

T
thisispower
Participating Frequently
June 21, 2018

Hi Srishti, thanks for your reply.

GPU is AMD Radeon R9 M390 2048 MB and inbuilt with 27" iMac, not something that is user upgradable.

Are the GPU issues specifically related to InDesign, they seem to be working great (the addition of scrubby zoom etc) in all of the other CC applications.

Srishti_Bali
Srishti_Bali
Legend
July 24, 2017

Hi MaxHamil,

In order to help assist you further on your query we need some more information like:

Exact version of MAC OS

If you create new document different pictures , does it shows the same error?

Also when you change secondary graphic card to primary and vice versa , then check how application responds and share results.

Regards

Srishti

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