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Participant
September 1, 2022
Question

Colour picker not working correctly

  • September 1, 2022
  • 3 replies
  • 167 views

Hi guys, 

For the last couple of days, the Colour Picker (and its Eye Dropper) tool will not select a colour when hovering over an object. Instead, it just crashes. Then I'm unable to close the Colour Picker after. Does anyone know a solution?

 

After a minute or two, I'm able to close the window again. If I were to select an object, then so to the 'Fill' tab in the top toolbar instead, I can select a swatch. The object will then change its colour. But the 'Fill' box in the Tool Bar doesn't register it. Something is definitely up with my InDesign 2022. 

CAN SOMEONE PLEASE HELP ME? 😭😭😭😭

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3 replies

Bill Silbert
Community Expert
Community Expert
September 2, 2022

It sounds like the program itself may have some corruption which could lead to the erratic behavior that you're reporting. It might be a good idea to reset your InDesign preferences which will return the program to its defaults which hopefully will straighten things out.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

Mike Witherell
Community Expert
Community Expert
September 1, 2022
Rishabh_Tiwari
Legend
September 1, 2022

Hi,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The exact version of InDesign & OS.
  2. Is this happening on a specific file or multiple files?
  3. Will it be possible for you to share a small video of the workflow so that we can try to reproduce the issue and help you in the best possible way?

 

Regards

Rishabh