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terim89537145
terim89537145
Participant
August 12, 2021
Question

Computer freezing with Adobe CC products

  • August 12, 2021
  • 4 replies
  • 3093 views
For the last few days (during a particularly crazy project time--of course), my computer has been freezing up when using (so far) InDesign, Photoshop and Acrobat Pro. I've had to do hard and soft reboots several times--including about 6 reboots in the span of about 30 minutes today. Please help. I use CC 2021 products on a Windows PC (all updates to date made).
 

4 replies

andyb31425377
andyb31425377
Known Participant
May 17, 2022

This top answer is total BS and the usual line of rubbish supported by Adobe's "community support". 

 

If Adobe is ruining your life, search for "optimising performance" and whatever app you are using. Lightroom for example, will run a bazillion times faster if you set it to use smart previews for image editing, close down all the panels for histogram, sharpening and the like when not in use, set the camera raw cache on a disk with plenty of free space and enlarge its size, and various other hacks etc. 

 

Adobe applications are notorious for being designed as if every user should be expected to be running a £20k workstation and their bloatware ridden, auto-updating, resource sapping software is so capable of crashing your machine that it has become subject of jokes on Robot Chicken. 

 

It absolutely can and will freeze your machine if given half an opportunity. 

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    May 17, 2022

    Someone's having a bad day. Feel better now?

    andyb31425377
    andyb31425377
    Known Participant
    May 17, 2022

    Yep

     

      Peter Spier
      Community Expert
      Peter SpierCommunity Expert
      Community Expert
      August 14, 2021

      As Bob says, this sounds a lot like a hardware problem, hard drive or RAM, but I've also seen cases where extremely large files cause problems for ID, particularly on a system with minimum resources. One of the main things that can cause such file bloat is pasting graphics instead of placing (linking).

      BobLevine
      Community Expert
      BobLevineCommunity Expert
      Community Expert
      August 14, 2021

      An application cannot freeze the entire system unless there's something seriously wrong. Whether it's a bad driver, bad RAM or something else, I don't know.

      While it may be the CC apps exposing it's not the CC apps causing it.

        terim89537145
        terim89537145Author
        Participant
        August 14, 2021

        Thank you all for your insights. I was in the middle of a crisis project and didn't fully have time to explore--just kept rebooting. Yes, I believe that Bob is right, that it was not caused by the Adobe products (nor Windows, nor a conflict between the two). I now believe, after further investigation, that it was a graphics card problem. I also realized that my computer was five years old and likely failing. So I've purchased a new computer and will start afresh! 

        E
        Community Expert
        Eugene TysonCommunity Expert
        Community Expert
        August 14, 2021

        What are your computer specs?

        1. Hard drive space
        2. RAM
        3. Graphics Card

         

        As it's happening with all apps

        https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

         

         

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