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pstasz
pstasz
Participant
July 20, 2022
Answered

Constant crashes with hyperlinks panel open

  • July 20, 2022
  • 1 reply
  • 346 views

Indesign is crashing every few minutes and it seems to happen only when the hyperlinks panel is open. Is there a fix for this. I've tried updating and going back a version and it's happening.

 

This is only happening on an M1 Mac, windows doesn't have this problem

This topic has been closed for replies.
Correct answer Rishabh_Tiwari

Thanks for confirming. Please try the steps shared here https://helpx.adobe.com/indesign/using/setting-preferences.html to restore InDesign preferences. In addition to that, please add full permission to InDesign folders by following the steps shared below:

 

  • Go to Terminal (Go > Utilities > Terminal.app)
  • Execute the following command on the terminal to provide permission:
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Application Support

Once done, reboot the machine and check again and let us know if this solves the issue or if you need any further assistance.

1 reply

Rishabh_Tiwari
Rishabh_Tiwari
Legend
July 20, 2022

Hi @pstasz ,

 

Sorry to hear about the trouble. Please ensure that you are on the latest version of InDesign which is 17.3 and if it's already up to date then please share a few more details like:

 

  1. Is this happening on a specific file or multiple files?
  2. Have you tried re-installing InDesign or restoring preferences? 

 

We're here to help, just need more information.

 

Regards

Rishabh

    pstasz
    pstaszAuthor
    Participant
    July 20, 2022

    It was happening on the most recent version, then I installed 17.2.1 and it's still happening on multiple files. I'm not sure where to go to restore preferences on mac, but these are the first documents I've attempted to open on this new mac.

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    July 20, 2022

    Thanks for confirming. Please try the steps shared here https://helpx.adobe.com/indesign/using/setting-preferences.html to restore InDesign preferences. In addition to that, please add full permission to InDesign folders by following the steps shared below:

     

    • Go to Terminal (Go > Utilities > Terminal.app)
    • Execute the following command on the terminal to provide permission:
      • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
      • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
      • sudo chmod -R 777 /Users/<user>/Library/Application Support

    Once done, reboot the machine and check again and let us know if this solves the issue or if you need any further assistance.

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