Corrupt file. InDesign 16.1 crashes while opening a specific file.

Forum|Forum|5 years ago
May 7, 2021
3 replies
341 views

Running

Indesign 2021 version 16.1

Windows 10 Intel Core i7-10750H CPU @ 2.60GHz 2.59 GHz
RAM 16.0 GB
System type 64-bit operating system, x64-based processor

I was working on a design when suddenly the indesign application slowed to a crawl and then stopped responding entirely.

Used the task manager to close the process and upon doing so it prompted a window to save my file which I did.

Now when trying to open up the file and/or the replica it crashes.

All other operations for indesign function normally. Can open other files/new projects, but just my file in question is bugged?

Any help would be appreciated. Saved file is too big to be attached.

{Renamed by MOD}

Performance

This topic has been closed for replies.

Srishti_Bali

Legend

Hi there,

Sorry to hear about this trouble. I am hopeful that the issue is fixed by now. If not, please email your file to idfile@adobe.com & we will take a look at the file. There are multiple factors that can lead to file corruption, however, we can take a look and see if the file can be repaired.

If the file is larger than 10 Mb, you can upload to Creative Cloud account ( https://helpx.adobe.com/in/creative-cloud/help/share.html ) and send us the document link.

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

Regards,

Srishti

Peter Spier

Community Expert

It would help to know what is in the document. Is there a lot of graphical content? Is it linked (best practice) or do you copy/paste from Photoshop or Illustrator?

Last time I saw a problem like this the file size had grown to about 2gb because of pasted graphics.

Derek Cross

Community Expert

Firstly try saving the document as an IDML, rename it and try reopening it normally again to see if it clears out the corruption.

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