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defaultpjzs9h1kwjn2
Participant
May 18, 2021
Question

Crash report: Updated InDD 16.2.1 May 18,2021 on Windows 10 Enterprise and Crashing on Startup

  • May 18, 2021
  • 1 reply
  • 564 views

InDD Crashing for me on startup, after auto-update today, May 18.  

Opening currently working files will crash and send crash report option, etc.

Rebooting with 'delete prefs file' results in same crash issue.

Please suggest possible / best / method to repair or ?   

 

my system:

Edition Windows 10 Enterprise
Version 20H2
Installed on ‎3/‎8/‎2021
OS build 19042.985
Experience Windows Feature Experience Pack 120.2212.2020.0

This topic has been closed for replies.

1 reply

Srishti_Bali
Srishti_Bali
Legend
May 30, 2021

Hi there,

 

Sorry about the crashing! I know that's really frustrating. I would request if you could try following these steps and share your observations with us:

  • Rename CEP folder from C:\Program Files (x86)\Common Files\Adobe\CEP  
  • If that doesn't help, rename extensions folder from   C:\Program Files\Common Files\Adobe\UXP 

 

  

While performing each step, please make sure that all Adobe apps are closed.  Feel free to let us know if you still need assistance. We'd be happy to help. 

 

Regards,

Srishti

M
marclarcom
Participant
May 30, 2021

I am having the same problem on my Mac. I updated to the latest version and now InDesign keeps crashing and asking to send crash report. Which instructions were you referring to and do you have a solution for the Mac?

 

Thank you in advance!
Marsha

D
defaultpjzs9h1kwjn2Author
Participant
May 31, 2021
Uninstall and reinstall the last version. They know about it. Chris

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